Abstract: A computer-implemented method and apparatus for facilitating comprehension of user queries during interactions include receiving a query input provided by the user. The one or more query terms in the query input are compared with a plurality of content records stored in a database for at least a partial match in relevancy and each content record is associated with a respective comparison result. A score is generated for each content record based on the respective comparison result and a measure of comprehension between the query input and the plurality of content records. The generation of score for each content record configures a set of scores. A confidence state is determined corresponding to the set of scores and a reply is provided to the user in response to the query input based on the confidence state.

Abstract: A computer-implemented method and apparatus for facilitating comprehension of user queries during interactions include receiving a query input provided by the user. The one or more query terms in the query input are compared with a plurality of content records stored in a database for at least a partial match in relevancy and each content record is associated with a respective comparison result. A score is generated for each content record based on the respective comparison result and a measure of comprehension between the query input and the plurality of content records. The generation of score for each content record configures a set of scores. A confidence state is determined corresponding to the set of scores and a reply is provided to the user in response to the query input based on the confidence state.

Abstract: A computer implemented method of indexing a plurality of responses for later retrieval and presentation to a user in response to queries, includes, for each of the plurality of responses, receiving at least one representative query for that response. The representative query(s) represent text (e.g. natural language) query(s) to be input by an end user searching for information addressed by that response. Each representative query is parsed into terms. The terms are analyzed to determine which of these terms are more likely to uniquely identify queries for the particular response among terms in representative queries for all indexed responses. Boolean expression(s) satisfied by a text query containing one of the terms determined to more likely uniquely identify that response, and another one of the parsed terms are formed.

Abstract: A computer implemented method of indexing a plurality of responses for later retrieval and presentation to a user in response to queries, includes, for each of the plurality of responses, receiving at least one representative query for that response. The representative query(s) represent text (e.g. natural language) query(s) to be input by an end user searching for information addressed by that response. Each representative query is parsed into terms. The terms are analyzed to determine which of these terms are more likely to uniquely identify queries for the particular response among terms in representative queries for all indexed responses. Boolean expression(s) satisfied by a text query containing one of the terms determined to more likely uniquely identify that response, and another one of the parsed terms are formed.