Patents by Inventor Chadwick Joseph Romero

Chadwick Joseph Romero has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for global call queue in a global call center
    Patent number: 7657021
    Abstract: The present invention is directed to a contact center, comprising: (a) a plurality of media servers 112a-n, each of the media servers being associated with a plurality of corresponding agent communication devices 120a-i positioned in a respective agent domain 100a-n; (b) a plurality of gateways 128a-n, each of which is currently controlled by a corresponding one of the plurality of media servers 112a-n and positioned in a contactor domain 104; and (c) a packet-switched Wide Area Network (WAN) 108 connecting the plurality of media servers 128a-n and the plurality of gateways 112a-n.
    Type: Grant
    Filed: February 14, 2005
    Date of Patent: February 2, 2010
    Assignee: Avaya Inc.
    Inventors: Andrew D. Flockhart, Christopher Robinson Howell, Eugene P. Mathews, Chadwick Joseph Romero