Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.

Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.

Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.

Abstract: A conference call system with a plurality of endpoints, a switch and a media mixer is disclosed. One or more entities in the conference call system comprise part or whole of a feature module. The feature module executes various telephony features like adjusting the volume of a selected participant in a conference call, initiating a sidebar with a participant wherein other participants cannot hear the conversation of the participants in the sidebar, putting a selected call participant on hold from an endpoint other than the selected participant's endpoint, disconnecting a selected participant from an endpoint other than the selected participant's endpoint and transferring a call with two or more participants to a new participant's endpoint.

Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.

Abstract: A monitoring device 132 provides a shared call stack to a monitored extension and one or more proxy extensions. For example, the monitored extension is a boss' extension in a business environment, and the proxy extension is an extension for a boss' secretary. The monitoring device 132 detects an incoming call for the monitored extension. The incoming call is redirected, by the monitoring device 132, to a shared extension that is associated with the monitored extension. The shared extension has a shared call stack. The shared call stack has a call stack position that is shared with a proxy extension. The incoming call is made available as a call option in the call stack position so that the monitored extension and the proxy extension can user the monitoring device to perform call functions on the incoming call. The monitoring device can also perform call functions on outgoing calls.

Abstract: A conference call system with a plurality of endpoints, a switch and a media mixer is disclosed. One or more entities in the conference call system comprise part or whole of a feature module. The feature module executes various telephony features like adjusting the volume of a selected participant in a conference call, initiating a sidebar with a participant wherein other participants cannot hear the conversation of the participants in the sidebar, putting a selected call participant on hold from an endpoint other than the selected participant's endpoint, disconnecting a selected participant from an endpoint other than the selected participant's endpoint and transferring a call with two or more participants to a new participant's endpoint.

Abstract: A telephone system connects a user to a plurality of telephone call participants in a sequence of calls referred to as a “call chain.” Features of each call in the chain, such as the telephone number(s) of the participant(s) to be called and the scheduled duration of the call, may be stored in a computer-readable record. A first telephone call is established between the user and the first participant in the call chain. The first telephone call may be terminated automatically by the system upon expiration of a predetermined maximum duration or when the first participant hangs up the telephone. Upon termination of the first telephone call, a second telephone call is established between the user and the second participant in the call chain. A third and subsequent telephone calls may be established between the user and the subsequent participants in the call chain in the same manner.

Abstract: A telephone system connects a user to a plurality of telephone call participants in a sequence of calls referred to as a “call chain.” Features of each call in the chain, such as the telephone number(s) of the participant(s) to be called and the scheduled duration of the call, may be stored in a computer-readable record. A first telephone call is established between the user and the first participant in the call chain. The first telephone call may be terminated automatically by the system upon expiration of a predetermined maximum duration or when the first participant hangs up the telephone. Upon termination of the first telephone call, a second telephone call is established between the user and the second participant in the call chain. A third and subsequent telephone calls may be established between the user and the subsequent participants in the call chain in the same manner.