Abstract: Processes and techniques for tailoring operations management in a system are described. The processes and techniques allow a user to customize operations management based on the user's function within a system and the particular tasks that the user wishes to accomplish. Simplified user interfaces can be created by scoping the interfaces based on user profiles, preferences and system components.

Abstract: Processes and techniques for tailoring operations management in a system are described. The processes and techniques allow a user to customize operations management based on the user's function within a system and the particular tasks that the user wishes to accomplish. Simplified user interfaces can be created by scoping the interfaces based on user profiles, preferences and system components.

Abstract: One exemplary embodiment uses templates that define certain features of a given service type, wherein the features are common to all services of that service type. The template can be configured by a user to obtain a service definition for the given service. The service definition is passed to a programmability layer and provides enough information that the programmability layer can construct the various monitors, rules, classes and tasks required to monitor the given service without further customization by the user. In one embodiment, the user can also customize the service definition, a desired, in order to obtain additional monitoring.

Abstract: A virtual polling system allows a dial testing style of polling to occur at multiple locations and to include more respondents than a traditional dial test. In one embodiment, the system is implemented using an application component that can be run on multiple mobile or other devices and a server component that collects information from the mobile devices to provide relevant data analysis. The system provides an application that each potential respondent can run on the respondent's device of choice. The application displays a virtual dial, slider, or other user interface control that allows the respondent to indicate positive or negative sentiment, or any other response range designed by the pollster. The respondent can move the slider in real time while watching an event to indicate the respondent's impression of the event. The server component collects response information from each device and performs analysis requested by the pollster.

Abstract: Processes and techniques for tailoring operations management in a system are described. The processes and techniques allow a user to customize operations management based on the user's function within a system and the particular tasks that the user wishes to accomplish. Simplified user interfaces can be created by scoping the interfaces based on user profiles, preferences and system components.

Abstract: Processes and techniques for tailoring operations management in a system are described. The processes and techniques allow a user to customize operations management based on the user's function within a system and the particular tasks that the user wishes to accomplish. Simplified user interfaces can be created by scoping the interfaces based on user profiles, preferences and system components.

Abstract: Processes and techniques for tailoring operations management in a system are described. The processes and techniques allow a user to customize operations management based on the user's function within a system and the particular tasks that the user wishes to accomplish. Simplified user interfaces can be created by scoping the interfaces based on user profiles, preferences and system components.