Patents by Inventor Chandra Thompson

Chandra Thompson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • PROACTIVE CUSTOMER CARE IN A COMMUNICATION SYSTEM
    Publication number: 20220330050
    Abstract: Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.
    Type: Application
    Filed: June 22, 2022
    Publication date: October 13, 2022
    Applicants: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC, Purdue Research Foundation
    Inventors: Matthew Osinski, JIA WANG, Zihui Ge, Anthony Caracciolo, Chandra Thompson, Benjamin Grizzle, Eric Bonitz, Hendrik Hofman, Sonia Fahmy, Chunyi Peng, Bruno Ribeiro, Amit Kumar Sheoran
  • Proactive customer care in a communication system
    Patent number: 11399295
    Abstract: Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.
    Type: Grant
    Filed: October 9, 2020
    Date of Patent: July 26, 2022
    Assignees: AT&T Intellectual Property I, L.P., AT&T MOBILITY II LLC, Purdue Research Foundation
    Inventors: Matthew Osinski, Jia Wang, Zihui Ge, Anthony Caracciolo, Chandra Thompson, Benjamin Grizzle, Eric Bonitz, Hendrik Hofman, Sonia Fahmy, Chunyi Peng, Bruno Ribeiro, Amit Kumar Sheoran
  • PROACTIVE CUSTOMER CARE IN A COMMUNICATION SYSTEM
    Publication number: 20220116793
    Abstract: Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.
    Type: Application
    Filed: October 9, 2020
    Publication date: April 14, 2022
    Applicants: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC, Purdue Research Foundation
    Inventors: Matthew Osinski, JIA WANG, Zihui Ge, Anthony Caracciolo, Chandra Thompson, Benjamin Grizzle, Eric Bonitz, Hendrik Hofman, Sonia Fahmy, Chunyi Peng, Bruno Ribeiro, Amit Kumar Sheoran