Patents by Inventor Chandrashekar Srinivasa-Murthy

Chandrashekar Srinivasa-Murthy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof
    Patent number: 8718260
    Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.
    Type: Grant
    Filed: April 9, 2012
    Date of Patent: May 6, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Chandrashekar Srinivasa-Murthy, Achuta Rebala, Vijayanand Arumugam, Santosh Bijur
  • METHOD, COMPUTER PROGRAM PRODUCT, AND APPARATUS FOR TRANSFERRING A CALL AND ASSOCIATED DATA AND AN ASSOCIATED SYSTEM THEREOF
    Publication number: 20120195411
    Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.
    Type: Application
    Filed: April 9, 2012
    Publication date: August 2, 2012
    Applicant: VERIZON PATENT AND LICENSING INC.
    Inventors: Chandrashekar Srinivasa-Murthy, Achuta Rebala, Vijayanand Arumugam, Santosh Bijur
  • Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof
    Patent number: 8155300
    Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.
    Type: Grant
    Filed: March 30, 2007
    Date of Patent: April 10, 2012
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Chandrashekar Srinivasa-Murthy, Achuta Rebala, Vijayanand Arumugam, Santosh Bijur
  • Method, Computer Program Product, and Apparatus for Transferring a Call and Associated Data and an Associated System Thereof
    Publication number: 20080240407
    Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.
    Type: Application
    Filed: March 30, 2007
    Publication date: October 2, 2008
    Applicants: Verizon Data Services, Inc., Verizon Data Services India Private Limited
    Inventors: Chandrashekar Srinivasa-Murthy, Achuta Rebala, Vijayanand Arumugam, Santosh Bijur