Patents by Inventor Chang Hua Sun

Chang Hua Sun has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11501083
    Abstract: Techniques are provided for training, by a system operatively coupled to a processor, an attention weighted recurrent neural network encoder-decoder (AWRNNED) using an iterative process based on one or more paragraphs of agent sentences from respective transcripts of one or more conversations between one or more agents and one or more customers, and based on one or more customer response sentences from the respective transcripts, and generating, by the system, one or more groups respectively comprising one or more agent sentences and one or more customer response sentences selected based on attention weights of the AWRNNED.
    Type: Grant
    Filed: December 24, 2020
    Date of Patent: November 15, 2022
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Ke Ke Cai, Jing Ding, Zhong Su, Chang Hua Sun, Li Zhang, Shi Wan Zhao
  • Publication number: 20210117626
    Abstract: Techniques are provided for training, by a system operatively coupled to a processor, an attention weighted recurrent neural network encoder-decoder (AWRNNED) using an iterative process based on one or more paragraphs of agent sentences from respective transcripts of one or more conversations between one or more agents and one or more customers, and based on one or more customer response sentences from the respective transcripts, and generating, by the system, one or more groups respectively comprising one or more agent sentences and one or more customer response sentences selected based on attention weights of the AWRNNED.
    Type: Application
    Filed: December 24, 2020
    Publication date: April 22, 2021
    Inventors: Ke Ke Cai, Jing Ding, Zhong Su, Chang Hua Sun, Li Zhang, Shi Wan Zhao
  • Patent number: 10902205
    Abstract: Techniques are provided for training, by a system operatively coupled to a processor, an attention weighted recurrent neural network encoder-decoder (AWRNNED) using an iterative process based on one or more paragraphs of agent sentences from respective transcripts of one or more conversations between one or more agents and one or more customers, and based on one or more customer response sentences from the respective transcripts, and generating, by the system, one or more groups respectively comprising one or more agent sentences and one or more customer response sentences selected based on attention weights of the AWRNNED.
    Type: Grant
    Filed: October 25, 2017
    Date of Patent: January 26, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Ke Ke Cai, Jing Ding, Zhong Su, Chang Hua Sun, Li Zhang, Shi Wan Zhao
  • Patent number: 10671686
    Abstract: A method, apparatus and system for processing webpage data. The method includes: in response to a webpage being opened, sending a link contained in the webpage to a network side device; receiving a group identification from the network side device, the group identification being determined by the network side device according to the link and used to specify a group the link belongs to; determining whether there is a browsed link belonging to the group specified by the group identification; and in response to determining there is a browsed link belonging to the group specified by the group identification, prompting that webpage content pointed by the link contained in the webpage has been browsed.
    Type: Grant
    Filed: February 24, 2014
    Date of Patent: June 2, 2020
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Sheng Hua Bao, Dong Xu Duan, Wei Hong Qian, Chang Hua Sun
  • Patent number: 10572585
    Abstract: This disclosure provides a computer-implemented method. The method may include extracting one or more features based on a first utterance from a first interlocutor in a dialog and a second utterance from a second interlocutor in the dialog. The method may further include inferring one or more personality traits of the first interlocutor based on the one or more extracted features from the dialog.
    Type: Grant
    Filed: November 30, 2017
    Date of Patent: February 25, 2020
    Assignee: International Business Machines Coporation
    Inventors: En Liang Xu, Chang Hua Sun, Shi Wan Zhao, Ke Ke Cai, Yue Chen, Li Zhang, Zhong Su
  • Patent number: 10389677
    Abstract: Embodiments of the invention provide a computer-implemented method, computing system and computer program product for analyzing a message in a social network. The method comprises identifying an entity from the message; detecting historical popularity of the entity in a social network; identifying a topic from the message; detecting historical popularity of the topic in the social network; and generating an entity-topic correlation factor for the entity and the topic based on the historical popularity of the entity and the historical popularity of the topic. Results obtained with embodiments of the invention may be provided to popularity prediction tools for improving popularity prediction of messages in social networks.
    Type: Grant
    Filed: December 23, 2016
    Date of Patent: August 20, 2019
    Assignee: International Business Machines Corporation
    Inventors: Ke Ke Cai, Hong Lei Guo, Jian Min Jiang, Zhong Su, Chang Hua Sun, Guo Yu Tang
  • Publication number: 20190163735
    Abstract: This disclosure provides a computer-implemented method. The method may include generating one or more features based on a first utterance from a first interlocutor in a dialog and a second utterance from a second interlocutor in the dialog.
    Type: Application
    Filed: November 30, 2017
    Publication date: May 30, 2019
    Inventors: En Liang XU, Chang Hua SUN, Shi Wan ZHAO, Ke Ke CAI, Yue CHEN, Li ZHANG, Zhong SU
  • Publication number: 20190121853
    Abstract: Techniques are provided for training, by a system operatively coupled to a processor, an attention weighted recurrent neural network encoder-decoder (AWRNNED) using an iterative process based on one or more paragraphs of agent sentences from respective transcripts of one or more conversations between one or more agents and one or more customers, and based on one or more customer response sentences from the respective transcripts, and generating, by the system, one or more groups respectively comprising one or more agent sentences and one or more customer response sentences selected based on attention weights of the AWRNNED.
    Type: Application
    Filed: October 25, 2017
    Publication date: April 25, 2019
    Inventors: Ke Ke Cai, Jing Ding, Zhong Su, Chang Hua Sun, Li Zhang, Shi Wan Zhao
  • Publication number: 20180183747
    Abstract: Embodiments of the invention provide a computer-implemented method, computing system and computer program product for analyzing a message in a social network. The method comprises identifying an entity from the message; detecting historical popularity of the entity in a social network; identifying a topic from the message; detecting historical popularity of the topic in the social network; and generating an entity-topic correlation factor for the entity and the topic based on the historical popularity of the entity and the historical popularity of the topic. Results obtained with embodiments of the invention may be provided to popularity prediction tools for improving popularity prediction of messages in social networks.
    Type: Application
    Filed: December 23, 2016
    Publication date: June 28, 2018
    Inventors: Ke Ke CAI, Hong Lei GUO, Jian Min JIANG, Zhong SU, Chang Hua SUN, Guo Yu TANG
  • Publication number: 20170011419
    Abstract: A mechanism is provided for personalizing a user's E-commerce environment. Identified lifecycle state transactions associated with the user are modeled by performing a lifecycle state transition probability calculation utilizing collected social media data and transaction data. Utilizing the model of the identified lifecycle state transactions, a two-level Hidden Markov Model (HMM) lifecycle model is generated for current lifecycle states being experienced by the user. Utilizing the two-level HMM lifecycle model for current lifecycle states being experienced by the user, one or more future behavioral predictions are generated with regard to the user's lifecycle. One or more E-commerce recommendations are then issued to the user based on the one or more future behavioral predictions.
    Type: Application
    Filed: July 9, 2015
    Publication date: January 12, 2017
    Inventors: Ke Ke Cai, Dong Xu Duan, Zhong Su, Chang Hua Sun, Shi Lei Zhang, Shi Wan Zhao
  • Patent number: 9003433
    Abstract: Business application logic corresponding to a business is generated according to requirements of the business. The business application logic includes Web services and Widgets. The Widgets in the business application logic are mashed up to create a Widget mashup application. An adaptation relationship is established between the Web services and the Widgets in the Widget mashup application. An executable business process is generated for the business based on the business application logic and the adaptation relationship. An executable mashup Widget application is generated based on the Widget mashup application and the adaptation relationship.
    Type: Grant
    Filed: January 23, 2012
    Date of Patent: April 7, 2015
    Assignee: International Business Machines Corporation
    Inventors: Shuang Liang, Xiao Xing Liang, Xin Peng Liu, Chang Hua Sun, Xi Ning Wang, Liang Xue, Yu Chen Zhou
  • Publication number: 20140244646
    Abstract: A method, apparatus and system for processing webpage data. The method includes: in response to a webpage being opened, sending a link contained in the webpage to a network side device; receiving a group identification from the network side device, the group identification being determined by the network side device according to the link and used to specify a group the link belongs to; determining whether there is a browsed link belonging to the group specified by the group identification; and in response to determining there is a browsed link belonging to the group specified by the group identification, prompting that webpage content pointed by the link contained in the webpage has been browsed.
    Type: Application
    Filed: February 24, 2014
    Publication date: August 28, 2014
    Applicant: International Business Machines Corporation
    Inventors: Sheng Hua Bao, Dong Xu Duan, Wei Hong Qian, Chang Hua Sun
  • Publication number: 20120198481
    Abstract: Business application logic corresponding to a business is generated according to requirements of the business. The business application logic includes Web services and Widgets. The Widgets in the business application logic are mashed up to create a Widget mashup application. An adaptation relationship is established between the Web services and the Widgets in the Widget mashup application. An executable business process is generated for the business based on the business application logic and the adaptation relationship. An executable mashup Widget application is generated based on the Widget mashup application and the adaptation relationship.
    Type: Application
    Filed: January 23, 2012
    Publication date: August 2, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Shuang Liang, Xiao Xing Liang, Xin Peng Liu, Chang Hua Sun, Xi Ning Wang, Liang Xue, Yu Chen Zhou