Abstract: A system, method, apparatus, and computer program product for exception handling between a robotic process automation system and a human operator where the exception is conveyed to the human via a messaging service. The exception is processed by a form algorithm which presents a graphical user interface via a dynamic web form that elicits human input of missing data elements. In cooperation with a validation algorithm, the dynamic web form ensures all missing data elements are provided by the human operator in the desired format. The dynamic web form allows a human to submit the requisite missing data elements, clear entered data elements, and mark the exception for offline processing.

Abstract: A system providing a multi-tenant dashboard for allowing multiple users across a variety of tenants to access, view and report on the progress and performance of a robotic process automation system. Through the multi-tenant dashboard at least one tenant is established with identifying information. One or more users are assigned within the at least one tenant profile having a unique role and a unique a set of process steps to complete. The multi-tenant dashboard further provides a triggering system for evaluation and completion of set of process steps assigned to each user. Messages are sent through a messaging system notifying the at least one tenant of status of the automated processing system based on execution of the set of process steps.