Abstract: A system, method and program product are provided for calculating a customer lifetime benefit (CLB) metric. A system is disclosed that includes: a communication system that provides a communication link to a plurality of CLB compatible products; an event processor that detects and processes events occurring on the plurality of CLB compatible products; a response engine that determines an appropriate action from a set of possible actions to take in response to event data detected on a CLB compatible product, wherein the set of possible actions includes triggering a corrective action on the CLB compatible product; and a lifecycle benefits analyzer that calculates a CLB metric based on operational compliance data of the CLB compatible product and resolution data resulting from corrective actions taken by the response engine.

Abstract: An outer material layer is sized in length to extend from above the rim of a hat to below the collar area of a user and sized in width to extend around the rim of the hat rearward between about the temples of the user. An inner material layer is secured to the outer layer about the edges thereof and in between the upper edges and lower edges of the outer layer to form a pocket. A first insert is made of a pliable liquid absorbent material and is sized to fit within the pocket. An elastic band is adapted to the upper edge of the outer layer to tensionally hold the accessory to the hat. A face piece is similarly constructed and extends in length from the bridge of the nose to the upper chest area of the user and in width between about the ears of the user. The face piece also has an elastic band to hold it about the head of the user. In cold weather the inserts act as an insulator along with the outer layer to protect the user against the elements.