Abstract: An apparatus includes a memory and a hardware processor. The hardware processor receives a first message from a first chat application and parses the first message to determine a plurality of words in the first message. The processor determines an intent of the first user and communicates a second message to the first chat application indicating the intent. The processor receives a third message confirming the intent and determines an action and an object. The processor determines a processing application and communicates a fourth message that includes the action and the object to the processing application. The processor receives a fifth message that indicates the results of performing the action on the object and communicates the fifth message to the first chat application. The processor receives a sixth message from a second, different chat application and communicates the sixth message to the first chat application.

Abstract: A system for processing queries is disclosed. The system is configured to receive a query from a user, the query comprising a message indicating a request for a service. The system then performs natural language processing on the query, and identifies keywords of the query based on the natural language processing. Based on the identified keywords, the system determines an action and an actionable item from the query. Then, the system generates an acknowledgement request for the query based on the determined action and actionable item, and sends the acknowledgement request to the user. After receiving an acknowledgement from the user on the acknowledgement request, the system sends the determined action and actionable item to an upstream server to request the service.

Abstract: An apparatus includes a memory and a hardware processor. The hardware processor receives a first message from a first chat application and parses the first message to determine a plurality of words in the first message. The processor determines an intent of the first user and communicates a second message to the first chat application indicating the intent. The processor receives a third message confirming the intent and determines an action and an object. The processor determines a processing application and communicates a fourth message that includes the action and the object to the processing application. The processor receives a fifth message that indicates the results of performing the action on the object and communicates the fifth message to the first chat application. The processor receives a sixth message from a second, different chat application and communicates the sixth message to the first chat application.

Abstract: An apparatus includes a memory and a hardware processor. The hardware processor receives a first message from a first chat application and parses the first message to determine a plurality of words in the first message. The processor determines an intent of the first user and communicates a second message to the first chat application indicating the intent. The processor receives a third message confirming the intent and determines an action and an object. The processor determines a processing application and communicates a fourth message that includes the action and the object to the processing application. The processor receives a fifth message that indicates the results of performing the action on the object and communicates the fifth message to the first chat application. The processor receives a sixth message from a second, different chat application and communicates the sixth message to the first chat application.

Abstract: An apparatus includes a memory and a hardware processor. The hardware processor receives a first message from a first chat application and parses the first message to determine a plurality of words in the first message. The processor determines an intent of the first user and communicates a second message to the first chat application indicating the intent. The processor receives a third message confirming the intent and determines an action and an object. The processor determines a processing application and communicates a fourth message that includes the action and the object to the processing application. The processor receives a fifth message that indicates the results of performing the action on the object and communicates the fifth message to the first chat application. The processor receives a sixth message from a second, different chat application and communicates the sixth message to the first chat application.

Abstract: A system for processing queries is disclosed. The system is configured to receive a query from a user, the query comprising a message indicating a request for a service. The system then performs natural language processing on the query, and identifies keywords of the query based on the natural language processing. Based on the identified keywords, the system determines an action and an actionable item from the query. Then, the system generates an acknowledgement request for the query based on the determined action and actionable item, and sends the acknowledgement request to the user. After receiving an acknowledgement from the user on the acknowledgement request, the system sends the determined action and actionable item to an upstream server to request the service.