Patents by Inventor Charles Corfield

Charles Corfield has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CONVERGED CALL CENTER
    Publication number: 20070286180
    Abstract: A converged call center is provided. The converged call center provides a switch connectable to a customer through a telephone network. The switch connects to a converged container comprising a plurality of applications necessary for the call center functionality. The converged container is connected to a voice platform to facilitate communication between the applications, the customer, and a customer service representative.
    Type: Application
    Filed: June 8, 2007
    Publication date: December 13, 2007
    Applicant: SandCherry, Inc.
    Inventors: Brian Marquette, Michael Clark, Charles Corfield, Christopher Kramp
  • SYSTEMS AND METHODS TO REDIRECT AUDIO BETWEEN CALLERS AND VOICE APPLICATIONS
    Publication number: 20070201678
    Abstract: A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.
    Type: Application
    Filed: February 7, 2007
    Publication date: August 30, 2007
    Inventors: Brian Marquette, Michael Clark, Charles Corfield
  • VXML BROWSER CONTROL CHANNEL
    Publication number: 20070150902
    Abstract: A system to allow external applications to interact with an operating VXML browser include a VXML browser operating on a processor having a VXML interpreter. A control is operably interconnected between the external application and the VXML interpreter using a communication channel. The control inserts the commands into the VXML interpreter, which are processed by the VXML browser in a conventional manner to allow the external application to interact with the operating VXML browser.
    Type: Application
    Filed: September 1, 2006
    Publication date: June 28, 2007
    Inventors: Mark Meyer, Brian Marquette, Bret Butcher, Christopher Kramp, Charles Corfield, Michael Clark
  • Apparatus an method to store and forward voicemail and messages in a two way radio
    Publication number: 20060258336
    Abstract: A system to receive, transmit, and store messages using 2-way radio or push to talk system includes monitoring the network for an activation signal and providing an indication over the network that the system is ready to receive the message. Once received, the system replays the message on confirmation of the user's identity.
    Type: Application
    Filed: December 13, 2005
    Publication date: November 16, 2006
    Inventors: Michael Sajor, Dale Hartzell, Brian Marquette, Charles Corfield, Swavek Skret
  • METHOD AND APPARATUS TO ALLOW TWO WAY RADIO USERS TO ACCESS VOICE ENABLED APPLICATIONS
    Publication number: 20050186992
    Abstract: A radio interface or radio gateway is provided. The radio interface or gateway provides two way radio users the ability to access voice-enabled processor based applications.
    Type: Application
    Filed: February 17, 2005
    Publication date: August 25, 2005
    Inventors: Slawomir Skret, Michael Sajor, Dale Hartzell, Charles Corfield, Brian Marquette