Patents by Inventor Charles E. Bracy

Charles E. Bracy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR PROACTIVELY PROVIDING TROUBLESHOOTING INFORMATION
    Publication number: 20130304897
    Abstract: An approach is provided for collecting a plurality of life cycle events relating to one or more customer premise devices associated with a user account, the user account, or the combination thereof, analyzing the plurality of life cycle events to determine a potential service issue with the one or more customer premise devices, the user account, or the combination thereof, and generating a notification based on the analysis to proactively provide troubleshooting to resolve the potential service issue.
    Type: Application
    Filed: May 8, 2012
    Publication date: November 14, 2013
    Applicant: Verizon Patent and Licensing Inc.
    Inventors: Syam S. Suri, Subrahmanyeswara R. Nekkalapudi, Charles E. Bracy