Abstract: A method and means for interfacing between an application and a database to facilitate graphical charting of selected data included in the database. The selected data can be representative of a quantitative relationship between two or more sets of values. A programming layer can be generated to receive indications from a user of which data will be charted and create a programming statement to retrieve and chart the indicated data. A chart is graphed according to the retrieved data. In some embodiments, a user can select values to plot from pre-defined groups of data that have been created to organize available data into logical categories meaningful to a user.

Abstract: A telecommunications call center includes a controller (301), graphical user interface (302), a database (304), and a query engine (306). The controller (301) stores call information in the database (304), such as call length, duration, party, time, and the like. The graphical user interface (302) subsequently allows a user to enter query fields for a query of the database. The query engine (306) reads the entries, generates a Structured Query Language (SQL) query, and returns results via the graphical user interface.