Patents by Inventor Charles Hymes

Charles Hymes has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20120185795
    Abstract: A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user interface of the present invention also includes the ability to control the display of managed applications manually. Further, the graphical user interface and method of the present invention allows an Agent access to non-managed applications without restricting the agent's access to the managed applications.
    Type: Application
    Filed: March 30, 2012
    Publication date: July 19, 2012
    Applicant: INTERVOICE, INC.
    Inventors: Charles Hymes, Justin Broughton, Kevin McPartlan, Chandra Pisupati
  • Patent number: 8171420
    Abstract: A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user interface of the present invention also includes the ability to control the display of managed applications manually. Further, the graphical user interface and method of the present invention allows an Agent access to non-managed applications without restricting the agent's access to the managed applications.
    Type: Grant
    Filed: July 31, 2003
    Date of Patent: May 1, 2012
    Assignee: Intervoice, Inc.
    Inventors: Charles Hymes, Justin Broughton, Kevin McPartlan, Chandra Pisupati
  • Patent number: 7382773
    Abstract: The present invention is a system and method of receiving realtime and non-realtime communications from customers, distributing those communications efficiently to an appropriate agent and providing a response to the communication within an appropriate time. The present invention utilizes a hub and node architecture where realtime communications such as a voice call entering the architecture are received by a Voice over Internet Protocol (VoIP) gateway before being sent to a voice server. Other realtime and non-realtime communications are received by an appropriate media server. Routers for each media type access a predetermined set of routing data with an application server through a corporate and CRM database to facilitate routing through a node router to the appropriate node and agent.
    Type: Grant
    Filed: July 31, 2003
    Date of Patent: June 3, 2008
    Assignee: Intervoice, Inc.
    Inventors: Carl Schoeneberger, Justin Broughton, Michael P. Dimitroff, Kevin McPartian, Charles Hymes, Chandra Pisupati
  • Publication number: 20080064333
    Abstract: A system and method of facilitating communication, via a telecommunications system, among people that may perceive each other's physical presence, but may not know each other's identity or contact information (e.g., telephone number, e-mail address, etc.). A user indicates a target (another user or another user's vehicle) by specifying values of various observable features that unambiguously describe the target within the constraints of the target's location. Communication between two users may be mediated, and may be wholly or partially suspended unless it is initiated by both parties.
    Type: Application
    Filed: June 18, 2007
    Publication date: March 13, 2008
    Inventor: Charles Hymes
  • Publication number: 20060256959
    Abstract: A method of exchanging data comprises specifying in a first electronic device a recipient via perceptual addressing, and sending information from the first electronic device indicating an intent to conditionally communicate with the recipient only upon an expression of interest from the recipient in communicating with a user of the first electronic device. In a further example, a conditional message is sent from the first electronic device to the specified recipient electronic device such that the conditional message is visible to a recipient device user only upon the expression of interest from the recipient in communicating with a user of the first electronic device.
    Type: Application
    Filed: April 12, 2006
    Publication date: November 16, 2006
    Inventor: Charles Hymes
  • Publication number: 20050191963
    Abstract: A mechanism for initiating contact with someone, via a telecommunications system, who is in the admirer's proximity, but whose identity or telecommunications address (e.g., telephone number, e-mail address, etc.) is unknown. The illustrative embodiments enable the user to use what information he does know about the admired person—the admiring person's distinguishing characteristics—to get a telecommunications address through which the initial contact can be made.
    Type: Application
    Filed: February 19, 2005
    Publication date: September 1, 2005
    Inventor: Charles Hymes
  • Publication number: 20040141508
    Abstract: The present invention is a system and method of receiving realtime and non-realtime communications from customers, distributing those communications efficiently to an appropriate agent and providing a response to the communication within an appropriate time. The present invention utilizes a hub and node architecture where realtime communications such as a voice call entering the architecture are received by a Voice over Internet Protocol (VoIP) gateway before being sent to a voice server. Other realtime and non-realtime communications are received by an appropriate media server. Routers for each media type access a predetermined set of routing data with an application server through a corporate and CRM database to facilitate routing through a node router to the appropriate node and agent.
    Type: Application
    Filed: July 31, 2003
    Publication date: July 22, 2004
    Applicant: Nuasis Corporation
    Inventors: Carl Schoeneberger, Justin Broughton, Michael P. Dimitroff, Kevin McPartlan, Charles Hymes, Chandra Pisupati
  • Publication number: 20040032431
    Abstract: A graphical user interface and method for displaying on an agent's desktop. The graphical user interface of the present invention being capable of automatically displaying, in a designated area, a managed application according to a workflow. The graphical user interface of the present invention also includes the ability to control the display of managed applications manually. Further, the graphical user interface and method of the present invention allows an Agent access to non-managed applications without restricting the agent's access to the managed applications.
    Type: Application
    Filed: July 31, 2003
    Publication date: February 19, 2004
    Applicant: Nuasis Corporation
    Inventors: Charles Hymes, Justin Broughton, Kevin McPartlan, Chandra Pisupati