Patents by Inventor Charles Jarvis Chapman, III

Charles Jarvis Chapman, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10304020
    Abstract: Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.
    Type: Grant
    Filed: December 6, 2018
    Date of Patent: May 28, 2019
    Assignee: Panera, LLC
    Inventors: Charles Jarvis Chapman, III, Michael R. Nettles
  • Publication number: 20190108464
    Abstract: Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.
    Type: Application
    Filed: December 6, 2018
    Publication date: April 11, 2019
    Applicant: Panera, LLC
    Inventors: Charles Jarvis Chapman, III, Michael R. Nettles
  • Patent number: 9965734
    Abstract: Some embodiments of the invention provide systems and methods for analyzing the deployment of employees in a restaurant. For example, some embodiments are directed to determining whether an employee who has vacated his/her assigned station has acted appropriately in doing so, and if not, causing the employee to be redirected to his/her assigned station. Determining whether an employee acted appropriately in leaving his/her assigned station may involve analyzing video recordings of the restaurant at or around the time the employee left his/her station, operational data describing events occurring in the restaurant at or around the time the employee left his/her station, and/or other information, which may supply valuable context in determining whether or not the employee acted properly. If the employee acted improperly, he/she may be redirected to his/her assigned station, using automated, semi-automated and/or manual techniques.
    Type: Grant
    Filed: September 12, 2017
    Date of Patent: May 8, 2018
    Assignee: Panera, LLC
    Inventors: Charles Jarvis Chapman, III, Michael R. Nettles
  • Publication number: 20180060794
    Abstract: Some embodiments of the invention provide systems and methods for analyzing the deployment of employees in a restaurant. For example, some embodiments are directed to determining whether an employee who has vacated his/her assigned station has acted appropriately in doing so, and if not, causing the employee to be redirected to his/her assigned station. Determining whether an employee acted appropriately in leaving his/her assigned station may involve analyzing video recordings of the restaurant at or around the time the employee left his/her station, operational data describing events occurring in the restaurant at or around the time the employee left his/her station, and/or other information, which may supply valuable context in determining whether or not the employee acted properly. If the employee acted improperly, he/she may be redirected to his/her assigned station, using automated, semi-automated and/or manual techniques.
    Type: Application
    Filed: September 12, 2017
    Publication date: March 1, 2018
    Applicant: Panera, LLC
    Inventors: Charles Jarvis Chapman, III, Michael R. Nettles