Abstract: A process and apparatus to remotely gather data about cellphone hardware and software configurations and usage. The system uses agents which are resident on the phones and which can be remotely launched by a data collection server by sending a message to a public IP address of the phone and addressed to a special port designated for launch. The agent specifies the launch port and a data collection port upon installation and registration with the cellphone operating system. Data on hardware configuration, software version and phone usage can be gathered. Data collection sessions are established by the data collection server sending a message addressed to the public IP address of the cellphone and the data collection port specified by the agent process upon registration with the operating system. Many alternative embodiments are also disclosed.