Patents by Inventor Charles Monnett

Charles Monnett has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20210004706
    Abstract: System derives training change factors for services provided for training product user, priority assigned to training service ticket initiated by training product user, times of service ticket interactions associated with training service ticket, and/or age of training service ticket, and also for times of states of training service ticket. System uses training service ticket and training change factors to train change-based machine-learning model to predict change-based training probability that training product user escalated service for training service ticket. System derives change factors for services provided for product user, priority assigned to service ticket initiated by product user, times of service ticket interactions associated with service ticket, and/or age of service ticket, and also for times of states of training service ticket.
    Type: Application
    Filed: June 29, 2020
    Publication date: January 7, 2021
    Inventors: Zach Riddle, Andrew Langdon, Poonam Rath, Charles Monnett, Lawrence Spracklen
  • Publication number: 20200258013
    Abstract: System trains machine learning model to determine content data, metadata, and context data for support ticket communications, in response to receiving support ticket communications. Machine learning model receives communication associated with support ticket, and determines content data, metadata, and context data for communication. System converts content data, metadata, and context data for communication into first impulse for first channel and second impulse for second channel. System determines first channel value based on first type of conversion of first impulse and any impulses for first channel that are converted from data that is determined for support ticket event. System determines second channel value based on second type of conversion of second impulse and any impulses for second channel that are converted from data that is determined for support ticket event. System uses first channel value and second channel value to generate priority associated with support ticket, and outputs priority.
    Type: Application
    Filed: February 11, 2020
    Publication date: August 13, 2020
    Inventors: Charles Monnett, Carl Waldspurger, Lawrence Spracklen, Krishna Raj Raja