Abstract: A process-enabled collaboration system integrates the collaboration tools and applications needed for a remote project into a single portal. The collaboration system identifies the type of project to be performed, and generates a custom collaboration site tailored to the specific project. The custom collaboration site provides a convenient and direct relationship between remote members of a project team and the collaborative tools and information they will use.

Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.

Abstract: A method and controller are provided for use in a communication system including a plurality of user terminals in communication with each other and the controller via a plurality of communication channels. The method includes receiving, by the controller from a sender user terminal, a message designated to be communicated to a recipient associated with a recipient user terminal. Additionally, the method includes posting, by the controller via a dashboard interface, the message to a discussion to which it pertains. Finally, the method includes distributing, by the controller, the message to the recipient user terminal based on a preferred communication channel, availability, and workload for the recipient associated with the recipient user terminal.

Abstract: A processing device used to support communications between users of the collaboration system is provided with a graphical user interface. A graphical context activation mechanism associated with a discussion between users of the collaboration system may be displayed. Responsive to a selection input, a graphical illustration of information regarding the users participating in the discussion is displayed. The graphical illustration may comprise indicia of location of at least one of the users that may be displayed, for example, within the context of a geographical map. The graphical illustration may further comprise indicia of identity of at least one of the users. Additionally, a textual context activation mechanism may be provided and utilized in the same manner, thereby allowing text-based context regarding the message to be displayed. In this manner, team-wide context may be more readily established.

Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.

Abstract: A system includes a user device and a controller device. The user device is configured to receive messages via user interface components associated with a user interface, analyze, based on receiving the messages, the messages, generate metadata values based on analyzing the messages, and provide the messages and the metadata values to the controller device, via the user interface. The controller device is configured to receive the messages and the metadata values from the user device, via the user interface, receive profile information associated with the user device from a database server device, identify recipient user devices for the messages based on the metadata values and based on the profile information, and cause the messages to be provided to the recipient user devices.

Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.

Abstract: A business process-driven collaboration system embeds collaboration resources and tools directly into existing business processes and applications. The system provides a service layer connected to an existing business process management (BPM) service to embed collaboration resources into the process, and in particular, into the user interface of the existing business applications. The system provides an interface layer providing rapid enhancement of the existing business applications.

Abstract: Data migration using communications and collaboration platform provides an efficient and flexible method for migrating data from an existing system to a new system. In particular, the method includes extracting data, cleansing the extracted data based on a master record, receiving approval for the cleansed data, and migrating the approved data into the new system.

Abstract: A collaboration service operation method provides an efficient and flexible method for operating services implemented across multiple systems. In particular, the method includes determining a change in a master record, and determining the nature of the change. Based on the nature of the change, the method further determines services to be implemented according to business rules and also determines to which systems the services will be implemented.

Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.

Abstract: Data migration using communications and collaboration platform provides an efficient and flexible method for migrating data from an existing system to a new system. In particular, the method includes extracting data, cleansing the extracted data based on a master record, receiving approval for the cleansed data, and migrating the approved data into the new system.

Abstract: A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Abstract: A processing device used to support communications between users of the collaboration system is provided with a graphical user interface. A graphical context activation mechanism associated with a discussion between users of the collaboration system may be displayed. Responsive to a selection input, a graphical illustration of information regarding the users participating in the discussion is displayed. The graphical illustration may comprise indicia of location of at least one of the users that may be displayed, for example, within the context of a geographical map. The graphical illustration may further comprise indicia of identity of at least one of the users. Additionally, a textual context activation mechanism may be provided and utilized in the same manner, thereby allowing text-based context regarding the message to be displayed. In this manner, team-wide context may be more readily established.

Abstract: A business process-driven collaboration system embeds collaboration resources and tools directly into existing business processes and applications. The system provides a service layer connected to an existing business process management (BPM) service to embed collaboration resources into the process, and in particular, into the user interface of the existing business applications. The system provides an interface layer providing rapid enhancement of the existing business applications.

Abstract: A business process-driven collaboration system embeds collaboration resources and tools directly into existing business processes and applications. The system interfaces with an existing business process management (BPM) service to extract dynamic metadata and an activity identifier associated with a current business process. The system obtains static metadata based on the activity identifier from a collaboration template. The system also merges the static and dynamic metadata, and provides the merged metadata to a process-driven collaboration service to be used in embedding collaboration utilities into the existing business applications.

Abstract: A collaboration service operation method provides an efficient and flexible method for operating services implemented across multiple systems. In particular, the method includes determining a change in a master record, and determining the nature of the change. Based on the nature of the change, the method further determines services to be implemented according to business rules and also determines to which systems the services will be implemented.

Abstract: Data migration using communications and collaboration platform provides an efficient and flexible method for migrating data from an existing system to a new system. In particular, the method includes extracting data, cleansing the extracted data based on a master record, receiving approval for the cleansed data, and migrating the approved data into the new system.

Abstract: A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Abstract: A processing device used to support communications between users of the collaboration system is provided with a graphical user interface. A graphical context activation mechanism associated with a discussion between users of the collaboration system may be displayed. Responsive to a selection input, a graphical illustration of information regarding the users participating in the discussion is displayed. The graphical illustration may comprise indicia of location of at least one of the users that may be displayed, for example, within the context of a geographical map. The graphical illustration may further comprise indicia of identity of at least one of the users. Additionally, a textual context activation mechanism may be provided and utilized in the same manner, thereby allowing text-based context regarding the message to be displayed. In this manner, team-wide context may be more readily established.