Patents by Inventor Charles Showley

Charles Showley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Determining query intent and complexity using machine learning
    Patent number: 11650996
    Abstract: Certain aspects of the present disclosure provide techniques for determining query intent and complexity based on text input. One example method generally includes receiving, from a user device, a text query and preprocessing the text query to generate a query vector. The method further includes providing the query vector to an intent model configured to output a user intent of the text query and providing the query vector to a complexity model configured to output a complexity of the text query. The method further includes receiving the user intent of the text query from the intent model and receiving the complexity of the text query from the complexity model. The method further includes determining, based on the user intent and the complexity of the query, a routing target for the text query and routing the text query to the routing target.
    Type: Grant
    Filed: September 26, 2018
    Date of Patent: May 16, 2023
    Assignee: INTUIT, INC.
    Inventors: Madelaine Daianu, Xiao Xiao, Ling Feng Wei, Itai Jeczmien, Andre Luis, Jonathan Lunt, Charles Showley