Abstract: A voice and/or video message for a user in the form of a voicemail or a video mail is edited in accordance with editing of text corresponding to audio of the message. Speech contained in the audio of the voice or video message is automatically converted to corresponding text and presented to the user via a graphical user interface. In response to various user inputs in relation to the presentation of the corresponding text, the corresponding text is modified and the digital representation of the voice or video message is modified in a manner corresponding to the modification of the corresponding text. New versions of the modified voice or video message including the modified digital representation of the voice or video message can be created and saved.

Abstract: A method that provides improved element outage monitoring in a wireless telecommunication system comprises obtaining data indicating a state of the element in the wireless telecommunication system and outputting a status to a display if the state comprises a first condition. The first condition may comprise at least one sector of a base transceiver station (BTS) being non-operational. In addition, the display may be located in a Network Operation Center (NOC) or a Customer Service Center (CSC) placed on a wall in plain view of a network operator or a customer service representative.

Abstract: A method that provides improved element outage monitoring in a wireless telecommunication system comprises obtaining data indicating a state of the element in the wireless telecommunication system and outputting a status to a display if the state comprises a first condition. The first condition may comprise at least one sector of a base transceiver station (BTS) being non-operational. In addition, the display may be located in a Network Operation Center (NOC) or a Customer Service Center (CSC) placed on a wall in plain view of a network operator or a customer service representative.

Abstract: Providing secure remote access in a wireless telecommunication system comprises accessing a secure server by a user and validating the user. The validation may include a designation of at least a first system within the wireless telecommunication system that the user has been previously granted clearance to access. In addition, providing secure remote access in a wireless telecommunication system may comprise providing the use access to the first system within the wireless telecommunication system.