Patents by Inventor Charlie Sum

Charlie Sum has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Predictive incident management
    Patent number: 8732534
    Abstract: An incident predictor system is described herein for predicting impactful incidents in which server computer system operations fail or perform poorly. According to one embodiment of the invention, the incident prediction system trains a generalized linear model (GLM) to predict when a system health indicator will reach a level that represents an incident for the server system.
    Type: Grant
    Filed: September 16, 2011
    Date of Patent: May 20, 2014
    Assignee: Oracle International Corporation
    Inventors: Prashanth Kini, Richard Tauriello, Marcos M. Campos, Boriana Milenova, Charlie Sum, Mihaela Dediu, Kevin Timoney
  • Continuous system health indicator for managing computer system alerts
    Patent number: 8458530
    Abstract: A method is provided for detecting when users are being adversely impacted by poor system performance. A system health indicator is determined that is based on the amount of work that is blocked waiting for each of a set of an external events and combined with a heuristic that is based on the number of users waiting for the work to complete. The system health indicator is compared to a threshold such that an alert is generated when the system health indicator crosses the threshold. However, the system health indicator is designed so that an alert is only generated when a significant user base is or will in the near future experience a problem with the system. Furthermore, the system health indicator is designed to vary smoothly to maintain its suitability for the application of predictive technology.
    Type: Grant
    Filed: September 21, 2010
    Date of Patent: June 4, 2013
    Assignee: Oracle International Corporation
    Inventors: Prashanth Kini, Richard Tauriello, Marcos M. Campos, Boriana Milenova, Andres V. Lubomirsky, Charlie Sum
  • PREDICTIVE INCIDENT MANAGEMENT
    Publication number: 20120072781
    Abstract: An incident predictor system is described herein for predicting impactful incidents in which server computer system operations fail or perform poorly. According to one embodiment of the invention, the incident prediction system trains a generalized linear model (GLM) to predict when a system health indicator will reach a level that represents an incident for the server system.
    Type: Application
    Filed: September 16, 2011
    Publication date: March 22, 2012
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Prashanth Kini, Richard Tauriello, Marcos M. Campos, Boriana Milenova, Charlie Sum, Mihaela Dediu, Kevin Timoney
  • Continuous System Health Indicator For Managing Computer System Alerts
    Publication number: 20120072780
    Abstract: A method is provided for detecting when users are being adversely impacted by poor system performance. A system health indicator is determined that is based on the amount of work that is blocked waiting for each of a set of an external events and combined with a heuristic that is based on the number of users waiting for the work to complete. The system health indicator is compared to a threshold such that an alert is generated when the system health indicator crosses the threshold. However, the system health indicator is designed so that an alert is only generated when a significant user base is or will in the near future experience a problem with the system. Furthermore, the system health indicator is designed to vary smoothly to maintain its suitability for the application of predictive technology.
    Type: Application
    Filed: September 21, 2010
    Publication date: March 22, 2012
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Prashanth Kini, Richard Tauriello, Marcos M. Campos, Boriana Milenova, Andres V. Lubomirsky, Charlie Sum