Patents by Inventor Charlotte A. Luna

Charlotte A. Luna has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods of comparing product information
    Publication number: 20030187705
    Abstract: The present invention relates to systems and methods for comparing multiple sets of information in a compare display. One embodiment of the invention includes a system for displaying cruise package and pricing information in side-by-side windows wherein the user may replace the contents of each of the windows with an alternate selection of cruise package and pricing information. The compare display enables the users to compare accurately the detailed cruise package and pricing information.
    Type: Application
    Filed: December 1, 2000
    Publication date: October 2, 2003
    Inventors: Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W.T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
  • Systems and methods of on-line booking of cruises
    Publication number: 20030004760
    Abstract: In one embodiment, systems and methods for on-line selling and booking of cruises enable a plurality of customers, agents, and cruise lines to interact with a cruise selling and booking system via communication mediums. An interactive tool is provided for compiling, reviewing, and processing information obtained from the cruise lines, customers, and agents. Customers and/or agents may search for and compare various cruise packages to find a cruise that best suits the customer needs and desires.
    Type: Application
    Filed: December 1, 2000
    Publication date: January 2, 2003
    Inventors: Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriguez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W.T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
  • Systems and methods of maintaining client relationships
    Patent number: 6477533
    Abstract: In one embodiment, systems and methods are used to maintain client relationships by tracking and managing customers and agents involved in booking a cruise. Furthermore, various activities which take place between an agent and active customers are monitored, whereby the type and quantity of activities performed by the agent is evaluated to assign a period of time of ownership of the customer. During the period of time while the customer is owned, other agents are prevented from acquiring the customer and subsequent booking commission. A series of rules which determine the duration of ownership of the customer are maintained and applied to enable the ownership to be changed as needed.
    Type: Grant
    Filed: December 1, 2000
    Date of Patent: November 5, 2002
    Assignee: Travel Services International, Inc.
    Inventors: Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W. T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
  • Systems and methods of matching customer preferences with available options
    Publication number: 20020082877
    Abstract: The present invention relates to systems and methods for matching customer preferences with available options determining customer needs which may be used for the purpose of facilitating the cruise selling and booking process. The cruise selling and booking system is designed to store customer information and preferences and use the information to query available cruise options. The results of the query represent optimized cruise selections for which the customer will be well suited. The user quickly accesses relevant cruise package and pricing information which may be used for detailed comparisons between individual cruise packages.
    Type: Application
    Filed: December 1, 2000
    Publication date: June 27, 2002
    Inventors: Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriguez, Holley S. Christen, Mitch Cox, Todd Elliot, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Lee Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W. T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
  • Systems and methods of maintaining client relationships
    Publication number: 20020022977
    Abstract: In one embodiment, systems and methods are used to maintain client relationships by tracking and managing customers and agents involved in booking a cruise. Furthermore, various activities which take place between an agent and active customers are monitored, whereby the type and quantity of activities performed by the agent is evaluated to assign a period of time of ownership of the customer. During the period of time while the customer is owned, other agents are prevented from acquiring the customer and subsequent booking commission. A series of rules which determine the duration of ownership of the customer are maintained and applied to enable the ownership to be changed as needed.
    Type: Application
    Filed: December 1, 2000
    Publication date: February 21, 2002
    Inventors: Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W.T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
  • Systems and methods of displaying cruise line pricing data
    Publication number: 20020022978
    Abstract: In one embodiment, systems and methods of comparing pricing information may commence with a user access the cruise selling and booking system to search for cruise packages that meet a customer's preferences. The user may utilize the cruise selling and booking system to select a set of pricing options for which the customer may qualify. The user may then view detailed pricing information that corresponds to the set of pricing options in one or more of the available price matrices.
    Type: Application
    Filed: December 1, 2000
    Publication date: February 21, 2002
    Inventors: Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W.T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel