Abstract: A method includes providing processed sound to a user wearing a hearing device, wherein the hearing device receives environmental sound from an environment of the user, processes the environmental sound with a fitting into the processed sound and outputs the processed sound to the user, wherein the fitting comprises sound processing parameters, which are adapted to needs of the user; receiving, via a user interface, a user text, input by the user, to indicate a problem of the user with the hearing device; and determining a problem diagnosis text and/or a fitting solution from the user text.

Abstract: An exemplary hearing system includes a hearing device, a memory storing instructions and one or more processors communicatively coupled to the memory and configured to execute the instructions to perform a process comprising: accessing operating service tier data that associates a first operating service tier with a first set of hearing device functions and a second operating service tier with a second set of hearing device functions; detecting, while the hearing device operates in accordance with the first set of hearing device functions associated with the first operating service tier, a satisfaction of a condition associated with the second operating service tier; and directing, based on the detecting the satisfaction of the condition, the hearing device to switch from operating in accordance with the first set of hearing device functions to operating in accordance with the second set of hearing device functions.

Abstract: An exemplary hearing evaluation system is configured to obtain a first auditory measurement dataset representative of one or more auditory measurements corresponding to a first ear of a user and that are acquired using a first auditory measurement test procedure having a first acoustic stimulus attribute set, obtain a second auditory measurement dataset representative of one or more auditory measurements corresponding to a second ear of the user and that are acquired using a second auditory measurement test procedure having a second acoustic stimulus attribute set different than the first acoustic stimulus attribute set, obtain a questionnaire response dataset representative of one or more responses to one or more question items associated with the user, and determine, based on the first auditory measurement dataset, the second auditory measurement dataset, and the questionnaire response dataset, a hearing profile of the user.