Patents by Inventor Charmaine Williams

Charmaine Williams has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Associating flows in different states to a database record
    Patent number: 11308067
    Abstract: Disclosed are examples of systems, apparatuses, methods and computer program products for maintaining flows to manage tasks assigned to a user of a database system. Further disclosed are examples of systems, apparatuses, methods and computer program products for sharing execution logic, including but not limited to running instances of flows, across different users of a database system.
    Type: Grant
    Filed: September 21, 2018
    Date of Patent: April 19, 2022
    Assignee: salesforce.com, inc.
    Inventors: Matthew Quinn Nielsen, Ji Wang, Jason Teller, Jonathan Aniano, Owen Winne Schoppe, Brett Schuenemann, Jianming Shao, Joshua Giblette, Alicia Charmaine Williams, Peng-Wen Chen, Samuel Paul, Yamuna Esaiarasan, Reddy Prasad Yerradoddi
  • ASSOCIATING FLOWS IN DIFFERENT STATES TO A DATABASE RECORD
    Publication number: 20200097577
    Abstract: Disclosed are examples of systems, apparatuses, methods and computer program products for maintaining flows to manage tasks assigned to a user of a database system. Further disclosed are examples of systems, apparatuses, methods and computer program products for sharing execution logic, including but not limited to running instances of flows, across different users of a database system.
    Type: Application
    Filed: September 21, 2018
    Publication date: March 26, 2020
    Inventors: Matthew Quinn Nielsen, Brett Schuenemann, Jianming Shao, Joshua Giblette, Alicia Charmaine Williams, Peng-Wen Chen, Samuel Paul, Yamuna Esaiarasan, Reddy Prasad Yerradoddi, Ji Wang, Jason Teller, Jonathan Aniano, Owen Winne Schoppe
  • METHOD AND APPARATUS TO DETERMINE A ROOT CAUSE FOR A CUSTOMER CONTACT
    Publication number: 20170140313
    Abstract: A method, non-transitory computer-readable storage device, and apparatus for determining a root cause for a customer contact or a journey. For example, the method collects data from a plurality of communication channels related to a plurality of touchpoints, determines a plurality of journeys from the plurality of touchpoints, determines a cost for each of the plurality of journeys, selects one journey from the plurality of journeys to determine a root cause for the one journey, wherein the one journey is selected based on the cost calculated for the one journey and a number of traversals for the one journey, determines the root cause for the one journey, and generates a recommendation of a remedial action to address the root cause for the one journey.
    Type: Application
    Filed: November 16, 2015
    Publication date: May 18, 2017
    Inventors: Prabir Nandi, Sanjeev Devarapalli, Charmaine Williams