Patents by Inventor Chee Chiang Verzosa Puen, Jr.

Chee Chiang Verzosa Puen, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Mechanisms for scheduling outbound calls from call centers
    Patent number: 11539837
    Abstract: Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.
    Type: Grant
    Filed: May 19, 2022
    Date of Patent: December 27, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Robert B. Pace, Jr., Chee Chiang Verzosa Puen, Jr., Oscar Roberto Tijerina
  • Mechanisms for scheduling outbound calls from call centers
    Patent number: 11368584
    Abstract: Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.
    Type: Grant
    Filed: November 16, 2020
    Date of Patent: June 21, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Robert B. Pace, Jr., Chee Chiang Verzosa Puen, Jr., Oscar Roberto Tijerina
  • Mechanisms for scheduling outbound calls from call centers
    Patent number: 10855842
    Abstract: Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.
    Type: Grant
    Filed: March 28, 2019
    Date of Patent: December 1, 2020
    Assignee: United Services Automobile Association (USAA)
    Inventors: Robert B. Pace, Jr., Chee Chiang Verzosa Puen, Jr., Oscar Roberto Tijerina