Abstract: Systems, methods, and computer program products for organizing messages received through different channels and from multiple sources. In response to receiving a message at a user system from a first communication channel, the user is prompted to identify a bucket to which the message should be added. In response to receiving input identifying the bucket, the message is stored and indexed to the identified bucket. Messages are thereby organized so that messages pertaining to the same matter are indexed to the same bucket. In cases where a query is received from a message application requesting instructions for processing the message, the user system transmits a reply to the message application instructing the message application to forward the message to a network address where the message is received from a second communication channel different than the first communication channel.