Abstract: An on-line help method is provided for a user involved in an on-line session. A plurality of session details related to the on-line session, a help request from the user, and session identification information are received during the on-line session. The plurality of session details are retrieved using the session identification information, and agent help information that includes the plurality of session details is created. The agent help information is associated with the help request and sent to a help agent device. In an embodiment, the agent help information includes a plurality of web pages navigated by the user during the on-line session, and the plurality of web pages are organized according to an order in which the user navigated them. A help agent using the help agent device may use the agent help information to quickly and accurate diagnose any issues with the on-line session.

Abstract: Method and apparatus for data migration are described herein. In one embodiment, in response to data received from an application to be written to a first storage volume, the data is written to the first storage volume and a second storage volume substantially concurrently. When the first and second storage volumes are synchronized, a switchover is performed from the first storage volume to the second storage volume, such that subsequent data received from the application is written to the second storage volume, where writing the data to the first and second storage volumes and the switchover are performed without knowledge of the application. Other methods and apparatuses are also described.