Abstract: Systems and methods for implemented by a user device for Real User Monitoring (RUM) include operating an add on for a web browser; receiving a list of domains or Uniform Resource Locators (URLs) to calculate RUM data thereon; responsive to the web browser accessing any of the domains or URLs in the list, calculating and storing RUM data; and periodically sending the stored RUM data to a cloud-based system. The RUM data can include statistics, metrics, and errors that are detected based on any of start of navigation, redirects, Domain Name System (DBS), connection establishment and teardown, Hypertext Transfer Protocol (HTTP) request and response start and end, Document Object Model (DOM) load time, page load time, and Java Script and AJAX error detection.

Abstract: Systems and methods include connecting to and authenticating a plurality of user devices; utilizing a plurality of RESTful (Representational State Transfer web service) endpoints to communicate with the plurality of user devices; providing any of policy and configuration to the plurality of user devices utilizing version number via a RESTful endpoint; caching the any of policy and configuration for each device of the plurality of user devices; and receiving metrics based on measurements at the plurality of user devices according to corresponding policy and configuration, via a RESTful endpoint.

Abstract: Techniques for using traceroute with tunnels and cloud-based systems for determining measures of network performance are presented. Systems and methods implemented by a traceroute application implementing a Transmission Control Protocol (TCP) stack in a processing device include sending a plurality of TCP packets via a raw socket to perform a trace to a destination; receiving responses to the plurality of TCP packets; detecting the responses in the TCP stack and diverting the responses to the raw socket; and aggregating the responses by the traceroute application to determine details of a service path from the processing device to the destination.

Abstract: Techniques for using web probes for monitoring user experience including use of caching to prevent a surge of web probes on destination servers and for detecting web probe traffic through a proxy including where the traffic is encrypted. A method implemented by a proxy includes receiving a response to a first web probe to a destination server; caching data associated with the response to the first web probe in a cache; receiving a request for a second web probe to the destination server; and serving a response to the second web probe utilizing the data in the cache in lieu of forwarding the second web probe to the destination server.

Abstract: Techniques for using traceroute with tunnels and cloud-based systems for determining measures of network performance are presented. Systems and methods include requesting a trace to a destination with a signature inserted into a trace packet; receiving a response to the trace packet; when the response does not include tunnel info, providing details in the response to a service where the details include parameters associated with a service path between the client and the destination; and, when the response includes tunnel info, segmenting the service path into a plurality of legs, causing a trace for each of the plurality of legs, and aggregating details for each of the plurality of legs based on the causing.

Abstract: Techniques for using web probes for monitoring user experience including use of caching to prevent a surge of web probes on destination servers and for detecting web probe traffic through a proxy including where the traffic is encrypted. A method implemented by a proxy includes receiving encrypted traffic with an indicator in a header indicating a request for probe traffic; inspecting the request and a response for the probe traffic; and caching data associated with the response to in a cache.

Abstract: Systems and methods include connecting to and authenticating a plurality of user devices; utilizing a plurality of RESTful (Representational State Transfer web service) endpoints to communicate with the plurality of user devices; providing any of policy and configuration to the plurality of user devices utilizing version number via a RESTful endpoint; caching the any of policy and configuration for each device of the plurality of user devices; and receiving metrics based on measurements at the plurality of user devices according to corresponding policy and configuration, via a RESTful endpoint.

Abstract: Techniques for using web probes for monitoring user experience including use of caching to prevent a surge of web probes on destination servers and for detecting web probe traffic through a proxy including where the traffic is encrypted. A method implemented by a proxy includes receiving a response to a first web probe to a destination server; caching data associated with the response to the first web probe in a cache; receiving a request for a second web probe to the destination server; and serving a response to the second web probe utilizing the data in the cache in lieu of forwarding the second web probe to the destination server.

Abstract: Techniques for using web probes for monitoring user experience including use of caching to prevent a surge of web probes on destination servers and for detecting web probe traffic through a proxy including where the traffic is encrypted. A method implemented by a proxy includes receiving encrypted traffic with an indicator in a header indicating a request for probe traffic; inspecting the request and a response for the probe traffic; and caching data associated with the response to in a cache.

Abstract: Techniques for using traceroute with tunnels and cloud-based systems for determining measures of network performance are presented. Systems and methods implemented by a traceroute application implementing a Transmission Control Protocol (TCP) stack in a processing device include sending a plurality of TCP packets via a raw socket to perform a trace to a destination; receiving responses to the plurality of TCP packets; detecting the responses in the TCP stack and diverting the responses to the raw socket; and aggregating the responses by the traceroute application to determine details of a service path from the processing device to the destination.

Abstract: Techniques for using traceroute with tunnels and cloud-based systems for determining measures of network performance are presented. Systems and methods include requesting a trace to a destination with a signature inserted into a trace packet; receiving a response to the trace packet; when the response does not include tunnel info, providing details in the response to a service where the details include parameters associated with a service path between the client and the destination; and, when the response includes tunnel info, segmenting the service path into a plurality of legs, causing a trace for each of the plurality of legs, and aggregating details for each of the plurality of legs based on the causing.

Abstract: Systems and methods include connecting to and authenticating a set of user devices of a plurality of user devices; determining an election of a subset of user devices of the set of user devices, wherein the election determines which user devices perform metric collection; providing any of policy and configuration to the plurality of user devices including election information; and receiving metrics based on measurements at the subset of user devices of user devices according to corresponding policy and configuration.

Abstract: Systems and methods for implemented by a user device for Real User Monitoring (RUM) include operating an add on for a web browser; receiving a list of domains or Uniform Resource Locators (URLs) to calculate RUM data thereon; responsive to the web browser accessing any of the domains or URLs in the list, calculating and storing RUM data; and periodically sending the stored RUM data to a cloud-based system. The RUM data can include statistics, metrics, and errors that are detected based on any of start of navigation, redirects, Domain Name System (DBS), connection establishment and teardown, Hypertext Transfer Protocol (HTTP) request and response start and end, Document Object Model (DOM) load time, page load time, and Java Script and AJAX error detection.

Abstract: Techniques for using traceroute with tunnels and cloud-based systems for determining measures of network performance are presented. Systems and methods include receiving a request from a client to perform a reverse trace; requesting a trace to an endpoint that is one of an egress router and a tunnel client, wherein there is a tunnel between i) the destination and ii) the one of the egress router and the tunnel client; receiving a response to the trace; and sending details associated with the response to the client so that the client aggregates these details with details from one or more additional legs to provide an overall view of a service path between the client and the destination.

Abstract: Techniques for using traceroute with tunnels and cloud-based systems for determining measures of network performance are presented. Systems and methods include receiving a request, from a client, for one or more of a first trace of a tunnel and a second trace to a destination; checking a cache at the node for results from previous traces of the first trace and the second trace; responsive to the results not being in the cache, performing one or more of the first trace and the second trace; and providing the results to the client so that the client aggregates the results with details from one or more additional legs to provide an overall view of a service path between the client and the destination.