Patents by Inventor Cheryl Kotan

Cheryl Kotan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Help option enhancement for interactive voice response systems
    Patent number: 8136026
    Abstract: A method for providing help within an interactive voice response application can include the step of determining an interactive voice response event corresponding to a help menu request. The event can be classified as a default help request or a user initiated help request. If the event is classified as a default help request, a time for receiving user input can be set to a default value. If, however, the event is classified as a user initiated help request, the time for receiving user input can be set to a value less than the default value. The interactive voice response application can take programmatic action upon expiration of the time for receiving user input.
    Type: Grant
    Filed: December 19, 2008
    Date of Patent: March 13, 2012
    Assignee: International Business Machines Corporation
    Inventors: Patrick M. Commarford, Cheryl A. Kotan, James R. Lewis, Wallace J. Sadowski
  • HELP OPTION ENHANCEMENT FOR INTERACTIVE VOICE RESPONSE SYSTEMS
    Publication number: 20090100337
    Abstract: A method for providing help within an interactive voice response application can include the step of determining an interactive voice response event corresponding to a help menu request. The event can be classified as a default help request or a user initiated help request. If the event is classified as a default help request, a time for receiving user input can be set to a default value. If, however, the event is classified as a user initiated help request, the time for receiving user input can be set to a value less than the default value.
    Type: Application
    Filed: December 19, 2008
    Publication date: April 16, 2009
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Patrick M. Commarford, Cheryl A. Kotan, James R. Lewis, Wallace J. Sadowski
  • Help option enhancement for interactive voice response systems
    Patent number: 7490286
    Abstract: A method for providing help within an interactive voice response application can include the step of determining an interactive voice response event corresponding to a request for help. The event can be classified as a default help request, which can be a system initiated help request, or a user initiated help request. If the event is classified as a default help request, a time for receiving user input can be set to a default value. If, however, the event is classified as a user initiated help request, the time for receiving user input can be set to a value less than the default value. The interactive voice response application can take programmatic action upon expiration of the time for receiving user input.
    Type: Grant
    Filed: September 25, 2003
    Date of Patent: February 10, 2009
    Assignee: International Business Machines Corporation
    Inventors: Patrick M. Commarford, Cheryl A. Kotan, James R. Lewis, Wallace J. Sadowski
  • Help option enhancement for interactive voice response systems
    Publication number: 20050081152
    Abstract: A method for providing help within an interactive voice response application can include the step of determining an interactive voice response event corresponding to a request for help. The event can be classified as a default help request, which can be a system initiated help request, or a user initiated help request. If the event is classified as a default help request, a time for receiving user input can be set to a default value. If, however, the event is classified as a user initiated help request, the time for receiving user input can be set to a value less than the default value. The interactive voice response application can take programmatic action upon expiration of the time for receiving user input.
    Type: Application
    Filed: September 25, 2003
    Publication date: April 14, 2005
    Applicant: International Business Machines Corporation
    Inventors: Patrick Commarford, Cheryl Kotan, James Lewis, Wallace Sadowski