Patents by Inventor Cheryl Matthews RAKESTRAW

Cheryl Matthews RAKESTRAW has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INTERFACING A WEBLOG TO A CENTRALIZED ISSUE MANAGEMENT SYSTEM
    Publication number: 20140149163
    Abstract: A method that automatically links a Device Forum (DF) and a Quality Center (QC) is presented. In particular, data representative of a support issue provided through an interactive support channel of a mobile communications network provider is received at a DF server. A DF support case is established, via a DF web service running on the DF server, based on the support issue. A portal is displayed to facilitate management of a plurality of DF support cases including the DF support case. Upon determining that the DF support case has been viewed more than the threshold number of times, a message that instructs a Quality Center (QC) server to handle the support issue included in the DF support case is automatically transmitted to the QC server.
    Type: Application
    Filed: November 29, 2012
    Publication date: May 29, 2014
    Applicant: Cellco Partnership D/B/A Verizon Wireless
    Inventors: David Raymond DEMPSKI, James Joseph SETTO, JR., Sandra Lee FLOWERS, Cheryl Matthews RAKESTRAW, Samir TAYEM, Fraser G. BOWIE