Abstract: A method for automating performance of administrative tasks for a service provider is presented. The method includes storing information including customer profile data and account metadata, and organizing the stored information to facilitate automatic retrieval and manipulation of the information in order to perform a particular administrative task. The method further includes receiving at least one query from a user to initiate performance of a particular administrative task, and processing the organized information in response to the at least one query in conjunction with performing the particular administrative task.