Patents by Inventor Chetan Belgur

Chetan Belgur has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20170249570
    Abstract: According to examples, client services reporting may include ascertaining a line of business related to a report, ascertaining an application related to the line of business, and performing, based on the line of business and the application, a master setup of the report, and including, in the report, a field related to an executive summary, application maintenance metrics data, change management information, resourcing information, and/or business line performance information. Client services reporting may further include generating the report, ascertaining a confirmation status of the report, and submitting, based on the ascertained confirmation status of the report, the report for approval by a specified entity. Further, client services reporting may include ascertaining, based on the submittal of the report for approval by the specified entity, whether the report is approved or disapproved, and publishing the report based on the approval of the report.
    Type: Application
    Filed: May 9, 2016
    Publication date: August 31, 2017
    Inventors: Arpan SHUKLA, Rajendra PRASAD, MV KOUSHIK, Chetan BELGUR, Senthilkumar JEYACHANDRAN, Prabhu RAJAN
  • Patent number: 9262731
    Abstract: A device may receive ticket information associated with one or more service tickets. The ticket information may include a ticket category and ticket data associated with the one or more service tickets. The ticket data may be associated with the ticket category. The ticket data may describe information related to resolving the one or more service tickets. The device may identify, based on the ticket category or the ticket data, an association between the ticket category and an analysis category. The analysis category may be used to analyze the ticket information. The device may generate categorized ticket information based on the analysis category and the ticket information. The categorized ticket information may include the ticket data, and the ticket data may be associated with the analysis category. The device may provide the categorized ticket information.
    Type: Grant
    Filed: March 13, 2015
    Date of Patent: February 16, 2016
    Assignee: Accenture Global Services Limited
    Inventors: Vijayaraghavan Koushik, Rajendra T. Prasad, Chetan Belgur, Koustuv Jana, Priya Athreyee, Bhaskar Ghosh