Patents by Inventor CHIEN-CHUNG YUEH

CHIEN-CHUNG YUEH has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD OF INTERNET REAL-TIME CUSTOMER SERVICE
    Publication number: 20160132895
    Abstract: The present invention provides a method of Internet real-time customer service, including the steps of: providing an online customer service system connected to Internet; providing an exclusive login data to the website operator registering to the online customer service system; for customer service staff of website operator using the exclusive login data to log in to the online customer service system for the online customer service system to enable customer service staff of website operator able to monitor the website; and when visitor visiting the website, the online customer service system providing a plurality of interaction channels between the customer service staff and the visitor as the basis of interaction so that the customer service staff and the visitor able to select from a plurality of interaction channels for interacting with each other.
    Type: Application
    Filed: January 19, 2016
    Publication date: May 12, 2016
    Inventor: CHIEN-CHUNG YUEH
  • METHOD OF INTERNET REAL-TIME CUSTOMER SERVICE
    Publication number: 20130317992
    Abstract: The present invention provides a method of Internet real-time customer service, including the steps of: providing an online customer service system connected to Internet; providing an exclusive login data to the website operator registering to the online customer service system; for customer service staff of website operator using the exclusive login data to log in to the online customer service system for the online customer service system to enable customer service staff of website operator able to monitor the website; and when visitor visiting the website, the online customer service system providing a plurality of interaction channels between the customer service staff and the visitor as the basis of interaction so that the customer service staff and the visitor able to select from a plurality of interaction channels for interacting with each other.
    Type: Application
    Filed: May 25, 2012
    Publication date: November 28, 2013
    Inventor: CHIEN-CHUNG YUEH