Abstract: A device management system includes an automatic updater that automatically generates an automatic F/W update task in accordance with an automatic F/W update plan which is a setting for automatically generating the automatic F/W update task as a task for updating firmware of an image forming apparatus. The automatic F/W update plan includes specifying of firmware for update and a mode in which the update is fully executed on all electronic apparatuses of a target of the software update. The automatic updater automatically generates the automatic F/W update task in accordance with the automatic F/W update plan at a specific timing in a repeat manner.

Abstract: A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.

Abstract: A device management system includes an automatic updater that automatically generates an automatic F/W update task in accordance with an automatic F/W update plan which is a setting for automatically generating the automatic F/W update task as a task for updating firmware of an image forming apparatus. The automatic F/W update plan includes specifying of firmware for update and a mode in which the update is fully executed on all electronic apparatuses of a target of the software update. The automatic updater automatically generates the automatic F/W update task in accordance with the automatic F/W update plan at a specific timing in a repeat manner.

Abstract: A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.

Abstract: A device management server includes a user management unit, a code issuance accepting unit, a grant requisition accepting unit, and a grant processing unit. The user management unit permits a user to access a belonging group of the user and a sub group of the belonging group based on group structure information. The code issuance accepting unit accepts an issuance of a code corresponding to the user to be a grant target person for a special access authority to the special region group. The grant requisition accepting unit accepts an input of the issued code and the special region group to accept a grant requisition for the special access authority. The grant processing unit grants the special access authority to the special region group to the user corresponding to the issued code when the grant requisition for the special access authority is accepted by the grant requisition accepting unit.

Abstract: A help system include: an apparatus management server; one or more image forming apparatuses; a help server; and a mobile terminal, in which the mobile terminal acquires a serial number of the image forming apparatus of which the user wants to know help information among the one or more image forming apparatuses, and sends the serial number to the apparatus management server, the apparatus management server searches an apparatus information database based on the received serial number, extracts the corresponding apparatus information, and sends the extracted apparatus information to the help server, the help server receives the apparatus information sent from the apparatus management server, extracts help information relating to the sent apparatus information among the help information stored in a manual database, and sends the extracted apparatus information to the mobile terminal, and the mobile terminal presents the received help information to the user.

Abstract: Provided is a document managing apparatus that can eliminate the complexity of operation related to designation of confidential information, and yet reliably prevents leakage of confidential information. First, a receiving circuit receives target files from a client terminal. Therefore, a file managing circuit manages, of the received target files, a file that is designated as confidential, having been subjected to output restriction, as a confidential designated file. In addition, the file managing circuit manages a file that is not designated as confidential, as a user file. In addition, the file analyzing circuit compares the user file with the confidential designated file. If the content of the user file is similar to the content of the confidential designated file at a rate equal to or higher than a certain value (for example, 80%), the file analyzing circuit applies output restriction to the user file.

Abstract: A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator.

Abstract: A glossary management device includes a read circuit, a storage circuit, an acquisition circuit, an analysis circuit, a term matching circuit, and a registration circuit. The storage circuit has a storage area for a glossary. The acquisition circuit acquires text data of a document if reading of the document is executed by a user. The analysis circuit performs analysis of the text data acquired by the acquisition circuit to identify a language of the document and parts of speech of text segments in the text data and extracts one or more text segments from the document based on the analysis. The term matching circuit performs matching for each of the extracted text segments against a public dictionary. The registration circuit adds to the glossary, each extracted text segment that does not match any entry term in the public dictionary.

Abstract: A read image capturing system includes a reading device, a read image capturing circuit, and a signature managing circuit. The reading device reads an image from an original document. The read image capturing circuit captures the read image read by the reading device. The signature managing circuit manages a signature image for causing the read image capturing circuit to capture the read image as a signature capturing image for each user. The read image capturing circuit that captures the read image in association with a user who is associated with the signature capturing image by the signature managing circuit, the signature capturing image having a similarity degree with the signature image included in the read image equal to or more than a similarity degree for capture.

Abstract: Provided is a text editing apparatus that makes it unnecessary to reprint a print data. By a communication management part, the print data from a client terminal and a correction candidate list including a correction target and a correction candidate from a data management server are received. By a display management part, the correction candidate list is displayed on a display part. By an operation accepting part (a selection accepting part), it is accepted selection of the correction candidate in the correction candidate list displayed on the display part. By a correction reflecting part, the selected correction candidate is reflected to the print data. By an image formation part, image processing is performed to the print data where the correction candidate is reflected by the correction reflecting part. Then, it is outputted to a printer part.

Abstract: A glossary management device includes a read circuit, a storage circuit, an acquisition circuit, an analysis circuit, a term matching circuit, and a registration circuit. The storage circuit has a storage area for a glossary. The acquisition circuit acquires text data of a document if reading of the document is executed by a user. The analysis circuit performs analysis of the text data acquired by the acquisition circuit to identify a language of the document and parts of speech of text segments in the text data and extracts one or more text segments from the document based on the analysis. The term matching circuit performs matching for each of the extracted text segments against a public dictionary. The registration circuit adds to the glossary, each extracted text segment that does not match any entry term in the public dictionary.

Abstract: A read image capturing system includes a reading device, a read image capturing circuit, and a signature managing circuit. The reading device reads an image from an original document. The read image capturing circuit captures the read image read by the reading device. The signature managing circuit manages a signature image for causing the read image capturing circuit to capture the read image as a signature capturing image for each user. The read image capturing circuit that captures the read image in association with a user who is associated with the signature capturing image by the signature managing circuit, the signature capturing image having a similarity degree with the signature image included in the read image equal to or more than a similarity degree for capture.

Abstract: A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator.

Abstract: A device management apparatus includes an information acquisition circuit, a supply target setting circuit, a supply time prediction circuit, and a simultaneous supply target setting circuit. The supply target setting circuit sets the expendables in a supply requiring time as a supply target of the replenishing or replacement. The supply time prediction circuit predicts a supply requiring time for an expendable other than the supply target of the plurality of expendables based on the acquired information. The simultaneous supply target setting circuit sets the expendable the predicted supply requiring time of which is within a range of a specific identical time period to the supply requiring time for the supply target as a simultaneous supply target. The simultaneous supply target is replenishing or replacement to be supplied to the identical supply destination together with the replenishing or replacement to be supplied to the supply target.

Abstract: A device management apparatus includes a set content collection circuit and a set content notification circuit. The set content collection circuit collects set contents of a plurality of electronic devices. The set content notification circuit notifies the set contents collected by the set content collection circuit. The set content notification circuit notifies a specific number of set contents with highest ranks in counts of electronic devices having an identical set content.

Abstract: A software-developing structured-data-file creating apparatus of the present disclosure includes a storage unit configured to store a specification list comprising specific values associated with a plurality of individual items indicative of specifications of a device and a location-path list comprising location paths associated with individual portions of the plurality of individual items. The software-developing structured-data-file creating apparatus also includes an input unit, configured to associate common portions of the location paths. The software-developing structured-data-file creating apparatus additionally includes a structured-data-file creating unit configured to create a data file comprising the common portions of the location paths in the location-path. The corresponding values in the specification list are added to the individual location paths.

Abstract: Provided is a document managing apparatus that can eliminate the complexity of operation related to designation of confidential information, and yet reliably prevents leakage of confidential information. First, a receiving circuit receives target files from a client terminal. Therefore, a file managing circuit manages, of the received target files, a file that is designated as confidential, having been subjected to output restriction, as a confidential designated file. In addition, the file managing circuit manages a file that is not designated as confidential, as a user file. In addition, the file analyzing circuit compares the user file with the confidential designated file. If the content of the user file is similar to the content of the confidential designated file at a rate equal to or higher than a certain value (for example, 80%), the file analyzing circuit applies output restriction to the user file.

Abstract: A document management apparatus includes a reading circuit, a storage circuit, and a control circuit. The control circuit has: a character string registration mode that causes the reading circuit to read the document, detects a character string to be annotated based on a position of the read marking, searches the note of the detected character string in a dictionary, and causes the storage circuit to store the detected character string and the searched note to register the character string, and a sentence output mode that accepts a sentence, collates the accepted sentence with the character string stored in the storage circuit, obtains the note of the character string found to be matched by the collation, and makes the obtained note correspond to the matched character string to output the obtained note together with the sentence, so as to output the sentence.

Abstract: A sales support system includes: a used equipment information receiving unit configured to receive used equipment information regarding a used equipment of a customer; a product proposal information generating unit configured to generate product proposal information that is used to propose a product to the customer; and a selected process receiving unit configured to receive a process for generating the product proposal information selected from a plurality of processes for generating the product proposal information by the product proposal information generating unit. The product proposal information generating unit is further configured to generate the product proposal information using the process received by the selected process receiving unit based on the used equipment information received by the used equipment information receiving unit.