Abstract: A method for controlling and emulating the functional and logical behaviors of an array of storage devices is established by loading a software module to an array controller board. The software module is integrated into the array controller subsystem manager by providing the necessary parameters required to insert the device and can control the inbound and outbound activities (commands, data, and status packages) regardless of the type, interface, and protocol of the disk/tape device. This aspect of the method allows the user to control the drive state transition and inject errors on the inbound and outbound drive traffics. Also, the method of this invention allows the drive module to recover in case of an array controller failure and to be removed from a list of devices like a regular drive.

Abstract: The present invention provides systems, methods and computer program products for authorizing transactions based on, at least in part on, enhanced authorization data. In one embodiment, enhanced authorization data is received in a request for authorization to accept a transaction instrument as payment. Examples of enhanced authorization data include an automatic number identification, an information identifier, an email address, a contact telephone number, a ship-to-name, ship-to-address, an Internet Protocol address, and a seller identification. A risk analysis is performed based, at least in part, on the enhanced authorization data to determine the risk of the request being associated with a fraudulent purchase. The risk may be calculated by comparing the enhanced authorization data with information stored about the transaction instrument or with historical transaction information.

Abstract: A system, method, and computer program for providing a merchant with a fraud score for a card not present transaction. A card not present transaction is detected. A fraud score is appended to a message that provides information about the card not present transaction. The message is transmitted to the merchant. In one example, the message is an authorization message. In another example the message is an address verification message.

Abstract: The present invention provides a system and method for mitigating identity theft risk by restricting shipment of merchandise purchased with instant credit to a verified address. Customer authentication information associated with instant credit is identified. The customer authentication information is verified. Shipment of merchandise purchased with the instant credit is restricted to a verified address to mitigate identity theft risk.

Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

Abstract: A method for controlling and emulating the functional and logical behaviors of an array of storage devices is established by loading a software module to an array controller board. The software module is integrated into the array controller subsystem manager by providing the necessary parameters required to insert the device and can control the inbound and outbound activities (commands, data, and status packages) regardless of the type, interface, and protocol of the disk/tape device. This aspect of the method allows the user to control the drive state transition and inject errors on the inbound and outbound drive traffics. Also, the method of this invention allows the drive module to recover in case of an array controller failure and to be removed from a list of devices like a regular drive.