Patents by Inventor Chitra Gulabrani
Chitra Gulabrani has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11769013Abstract: A multi-tenant system performs custom configuration of a tenant-specific chatbot to process and act upon natural language requests. The multi-tenant system configures the tenant-specific chatbots without requiring tenant-specific training. The multi-tenant system providing a user interface for configuring a tenant-specific set of permitted actions. The multi-tenant system determines a set of example phrases for each of the selected permitted actions. The multi-tenant system receives a natural language request from a user and identifies the action that the user wants to perform. The multi-tenant system uses a neural network to compare the natural language request with example phrases to identify an example phrase that matches the natural language request. The multi-tenant system performs the action corresponding to the matching example phrase.Type: GrantFiled: November 11, 2019Date of Patent: September 26, 2023Assignee: Salesforce, Inc.Inventors: Michael Machado, James Douglas Harrison, Caiming Xiong, Xinyi Yang, Thomas Archie Cook, Roojuta Lalani, Jean-Marc Soumet, Karl Ryszard Skucha, Juan Rodriguez, Manju Vijayakumar, Vishal Motwani, Tian Xie, Bryan McCann, Nitish Shirish Keskar, Zhihao Zou, Chitra Gulabrani, Minal Khodani, Adarsha Badarinath, Rohiniben Thakar, Srikanth Kollu, Kevin Schoen, Qiong Liu, Amit Hetawal, Kevin Zhang, Kevin Zhang, Johnson Liu, Rafael Amsili
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Patent number: 11226950Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: GrantFiled: January 15, 2020Date of Patent: January 18, 2022Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Publication number: 20210141865Abstract: A multi-tenant system performs custom configuration of a tenant-specific chatbot to process and act upon natural language requests. The multi-tenant system configures the tenant-specific chatbots without requiring tenant-specific training. The multi-tenant system providing a user interface for configuring a tenant-specific set of permitted actions. The multi-tenant system determines a set of example phrases for each of the selected permitted actions. The multi-tenant system receives a natural language request from a user and identifies the action that the user wants to perform. The multi-tenant system uses a neural network to compare the natural language request with example phrases to identify an example phrase that matches the natural language request. The multi-tenant system performs the action corresponding to the matching example phrase.Type: ApplicationFiled: November 11, 2019Publication date: May 13, 2021Inventors: Michael Machado, James Douglas Harrison, Caiming Xiong, Xinyi Yang, Thomas Archie Cook, Roojuta Lalani, Jean-Marc Soumet, Karl Ryszard Skucha, Juan Manuel Rodriguez, Manju Vijayakumar, Vishal Motwani, Tian Xie, Bryan McCann, Nitish Shirish Keskar, Armen Abrahamyan, Zhihao Zou, Chitra Gulabrani, Minal Khodani, Adarsha Badarinath, Rohiniben Thakar, Srikanth Kollu, Kevin Schoen, Qiong Liu, Amit Hetawal, Kevin Zhang, Kevin Zhang, Victor Brouk, Johnson Liu, Rafael Amsili
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Publication number: 20200226118Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: ApplicationFiled: January 15, 2020Publication date: July 16, 2020Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P.G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Patent number: 10572467Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: GrantFiled: February 9, 2017Date of Patent: February 25, 2020Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Patent number: 10324828Abstract: Techniques are described herein for generating annotated documentation of a web application based on scripts that simulate tasks performed within the web application. While running each script, an automated testing utility captures individual screens within the web application based on a first set of criteria. The first set of criteria includes capturing a screen after a page loads, before clicking on a DOM element, and before validating the occurrence of an element or event within the web application. An annotation engine then annotates each screen based on a second set of criteria. The second set of criteria includes highlighting each given screen based on the type event and location of the element that triggered the screen capture. The annotation utility additionally visualizes contextual metadata that provides the viewer with a reference of what they are looking at.Type: GrantFiled: March 28, 2016Date of Patent: June 18, 2019Assignee: Dropbox, Inc.Inventors: Alexander Shtuchkin, Olga Stepanova, Chitra Gulabrani, William Wu
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Patent number: 10101883Abstract: Disclosed are methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. One or more servers of a database system receive an indication of a first event message sent from a second user interface component to a first user interface component of the user interface, the first event message comprising a request to perform a first operation. The one or more servers identify a first one or more trusted data network domains for a first application displayed in the first user interface component. The one or more servers determine that the first one or more trusted data network domains comprise a second data network domain for a third party application displayed in the second user interface component. The one or more servers determine that the first operation is a safe operation and perform the first operation.Type: GrantFiled: October 21, 2014Date of Patent: October 16, 2018Assignee: salesforce.com, inc.Inventors: Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Patent number: 9971482Abstract: Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.Type: GrantFiled: June 1, 2015Date of Patent: May 15, 2018Assignee: salesforce.com, inc.Inventors: Marco S. Casalaina, Jason A. Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Patent number: 9830054Abstract: Various embodiments described or referenced herein are directed to different methods, systems, and computer program products for providing contextual information regarding database records via a user interface. A user interface is provided in a browser in accordance with information received from one or more servers in communication with a database system storing records and contextual information. The user interface comprises a first component and a second component, the first component comprising data of a record stored in the database system, the second component comprising contextual information related to the record data. A modification to the record data is received. A request for updated contextual information is transmitted to the one or more servers, the request identifying at least a portion of the modification. The updated contextual information is received from the one or more servers and displayed in the second component without reloading the user interface.Type: GrantFiled: September 4, 2014Date of Patent: November 28, 2017Assignee: salesforce.com, inc.Inventors: Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Publication number: 20170277625Abstract: Techniques are described herein for generating annotated documentation of a web application based on scripts that simulate tasks performed within the web application. While running each script, an automated testing utility captures individual screens within the web application based on a first set of criteria. The first set of criteria includes capturing a screen after a page loads, before clicking on a DOM element, and before validating the occurrence of an element or event within the web application. An annotation engine then annotates each screen based on a second set of criteria. The second set of criteria includes highlighting each given screen based on the type event and location of the element that triggered the screen capture. The annotation utility additionally visualizes contextual metadata that provides the viewer with a reference of what they are looking at.Type: ApplicationFiled: March 28, 2016Publication date: September 28, 2017Inventors: Alexander Shtuchkin, Olga Stepanova, Chitra Gulabrani, William Wu
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Publication number: 20170154063Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: ApplicationFiled: February 9, 2017Publication date: June 1, 2017Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P.G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Patent number: 9600510Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: GrantFiled: December 4, 2015Date of Patent: March 21, 2017Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Publication number: 20160266755Abstract: Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.Type: ApplicationFiled: May 25, 2016Publication date: September 15, 2016Inventors: Marco S. Casalaina, Jason A. Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Publication number: 20160085787Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: ApplicationFiled: December 4, 2015Publication date: March 24, 2016Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P.G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Publication number: 20160019550Abstract: Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.Type: ApplicationFiled: June 1, 2015Publication date: January 21, 2016Inventors: Marco S. Casalaina, Jason A. Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Patent number: 9235614Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.Type: GrantFiled: August 30, 2013Date of Patent: January 12, 2016Assignee: salesforce.com, inc.Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason A. Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
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Patent number: 8984409Abstract: Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for processing information entered via a user interface provided in a web browser on a display device of a client machine in communication with a server. The user interface may be capable of displaying a plurality of components, including a first component that may display object record information associated with an object record stored in a database. Edited object record information may be received at the client machine and displayed in the first user interface component. The first user interface component may be designated as unsaved. An interrupt event associated with possible loss of the edited information may be detected. A warning message indicating the detection of the interrupt event may be displayed in the web browser, and one or more selections for responding to the warning message may be provided.Type: GrantFiled: September 9, 2010Date of Patent: March 17, 2015Assignee: salesforce.com, inc.Inventors: Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Publication number: 20150040013Abstract: Disclosed are methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. One or more servers of a database system receive an indication of a first event message sent from a second user interface component to a first user interface component of the user interface, the first event message comprising a request to perform a first operation. The one or more servers identify a first one or more trusted data network domains for a first application displayed in the first user interface component. The one or more servers determine that the first one or more trusted data network domains comprise a second data network domain for a third party application displayed in the second user interface component. The one or more servers determine that the first operation is a safe operation and perform the first operation.Type: ApplicationFiled: October 21, 2014Publication date: February 5, 2015Inventors: Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Publication number: 20140380180Abstract: Various embodiments described or referenced herein are directed to different methods, systems, and computer program products for providing contextual information regarding database records via a user interface. A user interface is provided in a browser in accordance with information received from one or more servers in communication with a database system storing records and contextual information. The user interface comprises a first component and a second component, the first component comprising data of a record stored in the database system, the second component comprising contextual information related to the record data. A modification to the record data is received. A request for updated contextual information is transmitted to the one or more servers, the request identifying at least a portion of the modification. The updated contextual information is received from the one or more servers and displayed in the second component without reloading the user interface.Type: ApplicationFiled: September 4, 2014Publication date: December 25, 2014Inventors: Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
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Patent number: 8914539Abstract: Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. A first one or more trusted data network domains for a first user interface component may be identified. A second user interface component provided from a second data network domain accessible via a second one or more servers may be opened for display. A first event message may be transmitted from the second user interface component to the first user interface component. If the second data network domain is within the first one or more trusted data network domains, one or more operations may be performed within the first user interface component in response to the first event message.Type: GrantFiled: September 9, 2010Date of Patent: December 16, 2014Assignee: salesforce.com, inc.Inventors: Marco Casalaina, Jason Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss