Patents by Inventor Chris A. Grafft

Chris A. Grafft has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for resynchronizing secondary database and primary database with preservation of functionality of an automatic call distribution system
    Patent number: 5469503
    Abstract: In an automatic call distribution (ACD) system having a controller function, a primary system controller and a redundant system controller wherein the secondary system controller is in active operation and the primary system controller is out of synchronization with the redundant system controller, a method is provided for resynchronizing the primary system controller to the redundant system controller wherein selected database update functionality of the redundant system controller is suspended and database files and shared memory are copied in phases from the redundant system controller to the primary system controller with the means provided to continue to do data collection, call answering and queuing of calls, except for a brief period immediately preceding resynchronization.
    Type: Grant
    Filed: October 14, 1993
    Date of Patent: November 21, 1995
    Assignee: Aspect Telecommunications Corporation
    Inventors: Michael J. Butensky, Richard A. Gibbs, Kevin T. Collins, Yih-Nan Yang, Eric M. Johnson, Chris A. Grafft