Abstract: A device and method may dynamically generate pricing based on transactional and right to buy pricing models. The method may include receiving a price request for a telecommunication service from a customer system, creating a price scenario for the telecommunication service based on the request, wherein the price scenario includes a plurality of line items. The method may further include deciding whether to calculate a standard price or a dynamic price for each line item, calculating a price for each of the line items in the price scenario in response to the deciding, and determining at least one price option for the price scenario. The method may further include validating the at least one price option for the price scenario, updating the price scenario with the at least one validated price option, and providing the updated price scenario to the customer system.

Abstract: A device receives multiple identifiers associated with a customer of a network, receives multiple products associated with the customer and provided by the network, groups the multiple identifiers into a single customer identifier, and associates the single customer identifier with the multiple products.

Abstract: A device displays multiple products associated with a customer of a network and provided by the network, receives a customer selection of a filtering mechanism, and one of increases or reduces a display of the multiple products based on the customer selection of the filtering mechanism and based on device types associated with the multiple products.

Abstract: An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.

Abstract: A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.

Abstract: An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.

Abstract: An approach is provided for online trouble ticket servicing. Communication is initiated with a user for creation of a trouble ticket by an online trouble ticket service. A determination is made whether the user is associated with an online account of the trouble ticket service. Based on the determination, a graphical user interface is presented and includes a feedback area to specify information indicating a reason for non-usage of the online account for the trouble ticket service.

Abstract: An approach for generating and modifying templates for trouble tickets on demand and assigning the templates to one or more workgroups is provided. Portions of the templates may be associated with a predetermined number of fields.

Abstract: A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.

Abstract: A device displays multiple products associated with a customer of a network and provided by the network, receives a customer selection of a filtering mechanism, and one of increases or reduces a display of the multiple products based on the customer selection of the filtering mechanism and based on device types associated with the multiple products.

Abstract: A device receives multiple identifiers associated with a customer of a network, receives multiple products associated with the customer and provided by the network, groups the multiple identifiers into a single customer identifier, and associates the single customer identifier with the multiple products.