Abstract: Techniques are presented herein for attesting the trustworthiness of devices in a secure network during run-time operation. A security management device is configured to perform network trust attestation operations in order to generate an access control policy that defines access rights for a device in a network. The access control policy is assured by creating a hash value for the access control policy and then signing the hash value to generate a signed hash value. The signed hash value is integrated with the access control policy, and the access control policy is sent with the signed hash value to the operator device for verification.

Abstract: Techniques are presented herein for attesting the trustworthiness of devices in a secure network during run-time operation. A security management device is configured to perform network trust attestation operations in order to generate an access control policy that defines access rights for a device in a network. The access control policy is assured by creating a hash value for the access control policy and then signing the hash value to generate a signed hash value. The signed hash value is integrated with the access control policy, and the access control policy is sent with the signed hash value to the operator device for verification.

Abstract: A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.

Abstract: A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.

Abstract: A proactive call center which detects problems, resolves the problems, and then contacts the customers before customers initiate calls themselves. In the present invention, the workflow process is monitored to ensure that a transaction is completed without problems. If a problem occurs, a call center agent is notified of the problem. The call center agent can then take immediate steps to research the problem, fix the problem, or otherwise find alternative solutions to help ameliorate the problem. The call center agent then contacts the customer to explain the problem and what steps were taken to address the problem. By proactively taking steps to address problems as they occur rather than in response to customer complaints, businesses can maintain goodwill.

Abstract: A method in an application server for accessing a messaging server includes receiving, from a browser configured for dynamic control of audio operations, an HTTP request having an audio file that stores received voice signals specifying a messaging operation; identifying the messaging operation in the application server by interpreting the audio file; outputting a function call specifying the messaging operation to the messaging server according to IP protocol; receiving from the messaging server a response to the function call that specifies a stored message; and sending an HTML page to the browser for playback of a second audio file representing the stored message. The step of receiving from the messaging server a response includes receiving the stored message as one of an e-mail message and a voice mail message.

Abstract: An arrangement for accessing messages in an IMAP message store via telephone using a unified web-based voice messaging system as an e-mail client for the IMAP message store. The unified Web-based voice messaging system includes a browser configured for generating an audio file that stores received voice signals specifying a messaging operation, and an application server. The application server is configured for outputting an HTML page in response to a user request via the HTTP connection, the HTML page having an XML element that defines data for an audio operation to be performed by an executable audio resource within a web browser or a proxy browser. The application server includes a speech recognition process configured for identifying the messaging operation by interpreting the audio file. Upon identifying the messaging operation and associated operand, the application server outputs a function call for the identified messaging operation to the IMAP message store.

Abstract: An arrangement for accessing messages in an IMAP message store via telephone using a unified web-based voice messaging system as an e-mail client for the IMAP message store. The unified Web-based voice messaging system includes a browser configured for generating an audio file that stores received voice signals specifying a messaging operation, and an application server. The application server is configured for outputting an HTML page in response to a user request via the HTTP connection, the HTML page having an XML element that defines data for an audio operation to be performed by an executable audio resource within a web browser or a proxy browser. The application server includes a speech recognition process configured for identifying the messaging operation by interpreting the audio file. Upon identifying the messaging operation and associated operand, the application server outputs a function call for the identified messaging operation to the IMAP message store.

Abstract: A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.