Abstract: The customer interaction recapture system described herein allows for sites to interact with and offer last minute information and incentives to users exiting a website. It is desirable to have the visitor complete a particular process predefined by the website, such as filling out a signup page (registration for a particular purpose such as a mailing list), completing an order (purchase of a product or service) or providing information (used for lead-generation). In one exemplary approach, a chat service is used to prevent the abandonment of these processes by visitors. Client-side as well as back-end server-side code are used to integrate and deploy the hosted chat service on a website pages. In another exemplary approach, the chat service is used to interact with the user upon the completion of a process.