Abstract: A communication is initiated between a first user and a second user via a collaboration channel. Thereafter, an identification of the second user relating to the collaboration channel is associated with a business entity (also referred to sometimes as a business partner). A service is automatically initiated that retrieves contextual information associated with the business entity in response to the initiation of the communication. A scope of the retrieved contextual information is based on a business partner type for the business entity. Subsequently, the first user is presented with at least a portion of the retrieved contextual information concurrently with the communication between the first user and the second user via the collaboration channel. Related apparatus, systems, techniques and articles are also described.

Abstract: A communication is initiated between a first user and a second user via a collaboration channel. Thereafter, an identification of the second user relating to the collaboration channel is associated with a business entity (also referred to sometimes as a business partner). A service is automatically initiated that retrieves contextual information associated with the business entity in response to the initiation of the communication. A scope of the retrieved contextual information is based on a business partner type for the business entity. Subsequently, the first user is presented with at least a portion of the retrieved contextual information concurrently with the communication between the first user and the second user via the collaboration channel. Related apparatus, systems, techniques and articles are also described.