Abstract: Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.

Abstract: Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.

Abstract: A space and weight-saving drive gear selection arrangement for an automatic transmission is configured clearly for the driver, is simple to install and can be operated without a significant application of mechanical force. For this purpose, the drive gear selection has a knob which is positioned centrally in a circular or elliptical display panel. The display panel has a first section with the selection positions for the drive conditions P, R, N and D which can be selected by the knob. Arranged in a second portion of the display panel is an information panel in which operating instructions for the driver or information regarding the operating state of the transmission can be displayed.

Abstract: An internal combustion engine includes a single sluice (3) which opens asymmetrically and one-sidedly in an exhaust channel (5) and which runs tangentially within the cylinder (1), diagonally to the cylinder head. A rotating flow is thus obtained in the cylinder along its inner wall, thus ensuring a complete and reliable ignition, a low fuel consumption and a low pollutant content in the exhaust gases.