Patents by Inventor Christian McArdle

Christian McArdle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Day-level SLA-based routing
    Patent number: 10021249
    Abstract: A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.
    Type: Grant
    Filed: March 28, 2017
    Date of Patent: July 10, 2018
    Assignee: NEWVOICEMEDIA LTD.
    Inventors: Christian McArdle, Tom Fairweather, Jonathan Alexander Wade, James Swinhoe
  • DAY-LEVEL SLA-BASED ROUTING
    Publication number: 20170302796
    Abstract: A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.
    Type: Application
    Filed: March 28, 2017
    Publication date: October 19, 2017
    Inventors: Christian McArdle, Tom Fairweather, Jonathan Alexander Wade, James Swinhoe
  • Day-level SLA-based routing
    Patent number: 9609135
    Abstract: A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.
    Type: Grant
    Filed: April 14, 2016
    Date of Patent: March 28, 2017
    Assignee: NEWVOICEMEDIA LIMITED
    Inventors: Christian McArdle, Tom Fairweather, Jonathan Alexander Wade, James Swinhoe
  • DAY-LEVEL SLA-BASED ROUTING
    Publication number: 20160219151
    Abstract: A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.
    Type: Application
    Filed: April 14, 2016
    Publication date: July 28, 2016
    Inventors: Christian McArdle, Tom Fairweather, Jonathan Alexander Wade, James Swinhoe