Abstract: Communication systems and methods for controlling audio communications between a relay service and an audio endpoint with a video endpoint are disclosed. A communication system comprises a relay service configured to engage in video communications with a video endpoint and audio communications with an audio endpoint. The relay service comprises a control circuit configured to receive call control signals from the video endpoint, and automatically control communications between the relay service and the audio endpoint responsive to the call control signals. A communication system includes a video endpoint comprising a user interface configured to transmit call commands to the relay service responsive to user inputs. The call commands are directed to automatically triggering controls at the relay service over audio communications between the relay service and the audio endpoint.

Abstract: Methods and apparatuses for enabling electronic communication with a hearing-capable user and a hearing-impaired user are disclosed. An identified entry is selected from a database comprising one or more entries, wherein each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more custom greetings for the contact. The identified entry is selected responsive to the one or more connection indicators for the hearing-capable user. A calling connection from the hearing-capable user to a translator is established and the translator is instructed to greet the hearing-capable user with one of the one or more custom greetings.

Abstract: Communication systems and methods for controlling audio communications between a relay service and an audio endpoint with a video endpoint are disclosed. A communication system comprises a relay service configured to engage in video communications with a video endpoint and audio communications with an audio endpoint. The relay service comprises a control circuit configured to receive call control signals from the video endpoint, and automatically control communications between the relay service and the audio endpoint responsive to the call control signals. A communication system includes a video endpoint comprising a user interface configured to transmit call commands to the relay service responsive to user inputs. The call commands are directed to automatically triggering controls at the relay service over audio communications between the relay service and the audio endpoint.

Abstract: Methods and apparatuses for enabling electronic communication with a hearing-capable user and a hearing-impaired user are disclosed. An identified entry is selected from a database comprising one or more entries, wherein each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more custom greetings for the contact. The identified entry is selected responsive to the one or more connection indicators for the hearing-capable user. A calling connection from the hearing-capable user to a translator is established and the translator is instructed to greet the hearing-capable user with one of the one or more custom greetings.