Abstract: A telecommunications network management system is disclosed that continuously monitors compliance with a service level agreement. In a preferred embodiment, the system includes a data collector, a performance data manager, and a service level objective monitor. The data collector receives service information from one or more sources in a telecommunications network, and converts the service information into values of primary parameters in a service model. The performance data manager receives the primary parameter values from the data collector, and calculates values of secondary parameters in the service model from the primary parameter values. The parameter values are stored in a performance database. The service level objective (SLO) monitor verifies that parameter values satisfy parameter objectives, and initiates a specified action for that parameter objective if a violation is detected.

Abstract: A system and method for monitoring service performance are disclosed. In a preferred embodiment, the method comprises: (a) collecting service information from one or more sources in a telecommunications network; (b) converting the service information into values of primary parameters of a service model; and (c) calculating values of secondary parameters of the service model from the primary parameter values, wherein the calculating is performed using relational database tables based on calculation clusters. The calculation clusters are preferably determined from a hierarchical model of the service by dividing the hierarchy in a manner that separates shared service components from the service components that share them, and that separates service components related by 1-to-n and n-to-1 relationships.

Abstract: A system and method for monitoring service performance are disclosed. In a preferred embodiment, the method comprises: (a) collecting service information from one or more sources in a telecommunications network; (b) converting the service information into values of primary parameters of a service model; and (c) calculating values of secondary parameters of the service model from the primary parameter values, wherein the calculating is performed using relational database tables based on calculation clusters. The calculation clusters are preferably determined from a hierarchical model of the service by dividing the hierarchy in a manner that separates shared service components from the service components that share them, and that separates service components related by 1-to-n and n-to-1 relationships.

Abstract: A telecommunications network management system is disclosed that continuously monitors compliance with a service level agreement. In a preferred embodiment, the system includes a data collector, a performance data manager, and a service level objective monitor. The data collector receives service information from one or more sources in a telecommunications network, and converts the service information into values of primary parameters in a service model. The performance data manager receives the primary parameter values from the data collector, and calculates values of secondary parameters in the service model from the primary parameter values. The parameter values are stored in a performance database. The service level objective (SLO) monitor verifies that parameter values satisfy parameter objectives, and initiates a specified action for that parameter objective if a violation is detected.

Abstract: A telecommunications network management system that continuously monitors aggregated service performance is disclosed. The system preferably employs a service model having a hierarchy of user-defined service components, each having one or more parameters. A given service may have multiple instances, each instance corresponding to a different locality. Alternatively, or in addition, the service parameters may have customer-dependent values. The system o includes a data collector component and a performance data manager component. The data collector component receives service information from one or more sources in a telecommunications network, and converts the service information into values of primary parameters of a service model. The performance data manager component calculates values of secondary parameters of the service model, and stores the parameter values in a database.