Abstract: An external contact center testing system is integrated with an internal monitoring and diagnostic system to identify and verify a fault condition, and to determine the cause of such fault condition. Test data for each of the stimuli launched into the call center from the external testing system are synced with the monitoring results data generated by the internal monitoring system. The synced results can be analyzed to verify that a true fault has occurred and also to identify both failure conditions and specific hardware malfunctions giving rise to the noted failure. The internal monitoring system can interface with the external testing system to cause one or more testing stimuli to be launched by external testing system. The internal monitoring data can also be linked to the external testing data for drill-down viewing by a user.

Abstract: An external contact center testing system is integrated with an internal monitoring and diagnostic system to identify and verify a fault condition, and to determine the cause of such fault condition. Test data for each of the stimuli launched into the call center from the external testing system are synced with the monitoring results data generated by the internal monitoring system. The synced results can be analyzed to verify that a true fault has occurred and also to identify both failure conditions and specific hardware malfunctions giving rise to the noted failure. The internal monitoring system can interface with the external testing system to cause one or more testing stimuli to be launched by external testing system. The internal monitoring data can also be linked to the external testing data for drill-down viewing by a user.

Abstract: The present invention discloses an apparatus and method for imaging and clearing an ore pass hang-up. The apparatus includes: a platform that is movable along generally a longitudinal direction of an ore pass; a controllable propulsion unit capable of propelling the platform within the ore pass and to the location of the hang-up; an imaging unit capable of generating an image of the ore pass as the apparatus is moved trough the ore pass, wherein the image is transmittable to a remove viewer; extensible, remotely controllable immobilizing units affixed to the platform; and a remotely controllable unit for clearing the ore pass hang-up. Once in place the apparatus is used to break up or clear the hang-up by, for example, directing blows to the hang-up, directing high pressure fluids to the hang-up, and using an explosive charge.