Patents by Inventor Christopher Gordon Culp

Christopher Gordon Culp has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for providing music to an agent during non-voice dialog communication in an automatic call distributor system
    Patent number: 6870925
    Abstract: A method and apparatus for directing music to agents of an automatic call distributor (ACD) during non-voice dialog communication between the agent and a caller includes a communication processor operatively coupled to the ACD and operatively coupled to the agent terminals. The communication processor is configured to facilitate sending and receiving non-voice dialog communication between the caller and the agent terminal, and to transmit a signal to the ACD indicating that the communication processor received the non-voice dialog communication from the caller. The ACD is configured to select an agent to receive the non-voice dialog communication from the communication processor, and cause the non-voice dialog communication to be routed to the selected agent. A music source is operatively coupled to the ACD such that music from the music source is directed to the selected agent during the non-voice dialog communication between the caller and the agent.
    Type: Grant
    Filed: November 13, 2001
    Date of Patent: March 22, 2005
    Assignee: Rockwell Electronic Commerce Corp.
    Inventor: Christopher Gordon Culp