Abstract: A customer care site includes a content item posted by a first user. The content item is associated with a first contact link for requesting communication with the first user. When a second user tries to contact the first user by selecting the first contact link, a computing system associated with the customer care site identifies contact information of the first user using information associated with the first contact link. The computing system can establish a communication session between the first user and the second user without revealing contact information of the first user and the second user to each other during the communication session.

Abstract: A QoE (quality of experience) system utilizes QoS (quality of service) of a mobile network and specification of user device connected for providing a personalized metric (QoE) that represents an expected level of user experience at a geographic location. The personalized metric can be calculated based on the QoS of the mobile network at the geographic location and hardware/software characteristics of the user device to implement specific services at the user device using the mobile network. While QoS of the mobile network merely represents quality of network communication regardless of device characteristics, QoE can represent actual expectation of user experience at a user device using the mobile network.

Abstract: A QoE (quality of experience) system utilizes QoS (quality of service) of a mobile network and specification of user device connected for providing a personalized metric (QoE) that represents an expected level of user experience at a geographic location. The personalized metric can be calculated based on the QoS of the mobile network at the geographic location and hardware/software characteristics of the user device to implement specific services at the user device using the mobile network. While QoS of the mobile network merely represents quality of network communication regardless of device characteristics, QoE can represent actual expectation of user experience at a user device using the mobile network.

Abstract: Communications systems and methods with an evolved packet-switched core network architecture to enable voice services on second- and third-generation wireless access networks. The systems and methods permit unmodified 2G and 3G mobile devices to conduct voice calls using conventional circuit-switched user-plane and control-plane protocols at the air interface while the voice calls are switched at the back-end using a packet-switched core network. The system may include a translation module at a controller component that is configured to provide both user-plane and control-plane translation functions between an unmodified 2G/3G mobile device that utilizes circuit-switched protocols for a voice call and the packet-switched core network that utilizes packet-switched protocols to switch the voice call.

Abstract: Communications systems and methods with an evolved packet-switched core network architecture to enable voice services on second- and third- generation wireless access networks. The systems and methods permit unmodified 2G and 3G mobile devices to conduct voice calls using conventional circuit-switched user-plane and control-plane protocols at the air interface while the voice calls are switched at the back-end using a packet-switched core network. The system may include a translation module at a controller component that is configured to provide both user-plane and control-plane translation functions between an unmodified 2G/3G mobile device that utilizes circuit-switched protocols for a voice call and the packet-switched core network that utilizes packet-switched protocols to switch the voice call.

Abstract: A customer care site includes a plurality of pages that may individually include a call link to communicate with customer agents. When a customer tries to contact a customer agent via a call link in one of the plurality of pages on the customer care web site, a computing system associated with the customer care site transmits customer information regarding the customer's specific activities prior to selecting the call link on the customer care web site. When a customer agent responds to the customer's call, a computing device of the customer agent can display the customer information transmitted from the computing system associated with the customer care web site. As the customer agent knows about the customer's prior activities on the customer care site through access to the detailed customer information provided by the computing system, the customer agent does not need to repeat the same procedure or inquiries that the customer has already traversed on the customer care web site.

Abstract: A customer care site includes a content item posted by a first user. The content item is associated with a first contact link for requesting communication with the first user. When a second user tries to contact the first user by selecting the first contact link, a computing system associated with the customer care site identifies contact information of the first user using information associated with the first contact link. The computing system can establish a communication session between the first user and the second user without revealing contact information of the first user and the second user to each other during the communication session.

Abstract: Communications systems and methods with an evolved packet-switched core network architecture to enable voice services on second- and third-generation wireless access networks. The systems and methods permit unmodified 2G and 3G mobile devices to conduct voice calls using conventional circuit-switched user-plane and control-plane protocols at the air interface while the voice calls are switched at the back-end using a packet-switched core network. The system may include a translation module at a controller component that is configured to provide both user-plane and control-plane translation functions between an unmodified 2G/3G mobile device that utilizes circuit-switched protocols for a voice call and the packet-switched core network that utilizes packet-switched protocols to switch the voice call.

Abstract: Communications systems and methods with an evolved packet-switched core network architecture to enable voice services on second- and third-generation wireless access networks. The systems and methods permit unmodified 2G and 3G mobile devices to conduct voice calls using conventional circuit-switched user-plane and control-plane protocols at the air interface while the voice calls are switched at the back-end using a packet-switched core network. The system may include a translation module at a controller component that is configured to provide both user-plane and control-plane translation functions between an unmodified 2G/3G mobile device that utilizes circuit-switched protocols for a voice call and the packet-switched core network that utilizes packet-switched protocols to switch the voice call.

Abstract: A system and method that facilitates mobile device selection among available qualities of service is described herein. A telecommunications network sends a notification to a mobile device when a change in quality of service is available to the mobile device. The mobile device then enables selection of an upgrade or downgrade to the current quality of service. In response to a selection, the mobile device transmits to the telecommunications network the change in quality of service. The telecommunications network then adjusts the quality of service in accordance with the request.

Abstract: A system and method that facilitates mobile device selection among available qualities of service is described herein. A telecommunications network sends a notification to a mobile device when a change in quality of service is available to the mobile device. The mobile device then enables selection of an upgrade or downgrade to the current quality of service. In response to a selection, the mobile device transmits to the telecommunications network the change in quality of service. The telecommunications network then adjusts the quality of service in accordance with the request.

Abstract: A wireless connection between a mobile device and an IP-based wireless telecommunications network is established when the mobile device registers with a network controller (NC) through an access point (AP). When a geographical position is needed for the mobile device (e.g., a 911 call), messages are exchanged between the NC and a serving mobile location center (SMLC), where the SMLC retrieves information from a database that is used to identify the geographic position of the mobile device. The database can store a variety of information related to mobile devices such as: last known position, IP address, MAC address, a mobile or subscriber identifier (such as an International Mobile Subscriber Identity (IMSI)), last CGI, etc. The geographical position is communicated back to the NC, which can then forward the position information to a switch for processing such as for 911 calls.

Abstract: A system and method to enable a transfer of multimedia content between mobile telecommunication devices while maintaining the multimedia traffic within a wireless local network. Multimedia content may be sent from one of the mobile telecommunication devices and delivered to another one or more of the mobile telecommunication devices. The multimedia transfer is facilitated and monitored by a secure agent located within the local network. The secure agent maintains a record of the multimedia content sessions and transmits such information to a billing component. The billing component utilizes the record of content transfer to assess a fee or other charge on the sending device, the receiving device(s), or both sending and receiving devices. In some embodiments, such a charge may include a credit or other reward that is provided to sending devices or receiving devices for implementing a local transfer of multimedia content.