Patents by Inventor Christopher K. Chung
Christopher K. Chung has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8515050Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.Type: GrantFiled: August 20, 2010Date of Patent: August 20, 2013Assignee: Accenture Global Services LimitedInventors: Andrew E. Fano, Christopher K. Chung
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Patent number: 8108369Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.Type: GrantFiled: September 21, 2009Date of Patent: January 31, 2012Assignee: Accenture Global Services LimitedInventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung
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Publication number: 20100316212Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.Type: ApplicationFiled: August 20, 2010Publication date: December 16, 2010Applicant: ACCENTURE GLOBAL SERVICES GMBHInventors: Andrew E. Fano, Christopher K. Chung
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Patent number: 7792273Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.Type: GrantFiled: September 15, 2003Date of Patent: September 7, 2010Assignee: Accenture Global Services GmbHInventors: Andrew E. Fano, Christopher K. Chung
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Publication number: 20100011008Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.Type: ApplicationFiled: September 21, 2009Publication date: January 14, 2010Applicant: ACCENTURE GLOBAL SERVICES GMBHInventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung
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Patent number: 7593915Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.Type: GrantFiled: January 7, 2003Date of Patent: September 22, 2009Assignee: Accenture Global Services GmbHInventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung
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Publication number: 20090067586Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.Type: ApplicationFiled: September 15, 2003Publication date: March 12, 2009Inventors: Andrew E. Fano, Christopher K. Chung
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Patent number: 7409639Abstract: The present invention includes a system and method for enhancing multimedia information shared on electronic systems. The electronic systems are capable of receiving multimedia information and presenting multimedia information. In combination with the multimedia information, a representation is presented which is based on the shared multimedia information. The representation may be an avatar for display. Further, the representation may be based on control of the multimedia information, content of the multimedia information or reaction to the multimedia information.Type: GrantFiled: June 19, 2003Date of Patent: August 5, 2008Assignee: Accenture Global Services GmbHInventors: Kelly L. Dempski, Christopher K. Chung
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Publication number: 20040133597Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.Type: ApplicationFiled: January 7, 2003Publication date: July 8, 2004Inventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung