Patents by Inventor Christopher K. Chung

Christopher K. Chung has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8515050
    Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.
    Type: Grant
    Filed: August 20, 2010
    Date of Patent: August 20, 2013
    Assignee: Accenture Global Services Limited
    Inventors: Andrew E. Fano, Christopher K. Chung
  • Patent number: 8108369
    Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.
    Type: Grant
    Filed: September 21, 2009
    Date of Patent: January 31, 2012
    Assignee: Accenture Global Services Limited
    Inventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung
  • Publication number: 20100316212
    Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.
    Type: Application
    Filed: August 20, 2010
    Publication date: December 16, 2010
    Applicant: ACCENTURE GLOBAL SERVICES GMBH
    Inventors: Andrew E. Fano, Christopher K. Chung
  • Patent number: 7792273
    Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.
    Type: Grant
    Filed: September 15, 2003
    Date of Patent: September 7, 2010
    Assignee: Accenture Global Services GmbH
    Inventors: Andrew E. Fano, Christopher K. Chung
  • Publication number: 20100011008
    Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.
    Type: Application
    Filed: September 21, 2009
    Publication date: January 14, 2010
    Applicant: ACCENTURE GLOBAL SERVICES GMBH
    Inventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung
  • Patent number: 7593915
    Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.
    Type: Grant
    Filed: January 7, 2003
    Date of Patent: September 22, 2009
    Assignee: Accenture Global Services GmbH
    Inventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung
  • Publication number: 20090067586
    Abstract: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting call phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.
    Type: Application
    Filed: September 15, 2003
    Publication date: March 12, 2009
    Inventors: Andrew E. Fano, Christopher K. Chung
  • Patent number: 7409639
    Abstract: The present invention includes a system and method for enhancing multimedia information shared on electronic systems. The electronic systems are capable of receiving multimedia information and presenting multimedia information. In combination with the multimedia information, a representation is presented which is based on the shared multimedia information. The representation may be an avatar for display. Further, the representation may be based on control of the multimedia information, content of the multimedia information or reaction to the multimedia information.
    Type: Grant
    Filed: June 19, 2003
    Date of Patent: August 5, 2008
    Assignee: Accenture Global Services GmbH
    Inventors: Kelly L. Dempski, Christopher K. Chung
  • Publication number: 20040133597
    Abstract: Content files such as photographs, video, graphics and/or music are indexed to identify subjects captured in them. Indexed content files are scanned to identify content files that match certain criteria. Content files that satisfy the selection criteria are directed to appropriate output devices for display such that related files are presented in a fashion by which a theme or message is conveyed.
    Type: Application
    Filed: January 7, 2003
    Publication date: July 8, 2004
    Inventors: Andrew E. Fano, Anatole V. Gershman, Christopher K. Chung