Abstract: Events associated with touchpoint devices of a plurality of systems are collected in real time by channel agents over a plurality of communication channels. The events are aggregated and normalized across the channels, touchpoint devices, and systems and processed for correlations to expected outcomes based on known previous outcomes. The expected outcomes are communicated in real time to the systems for remediation actions, preventive actions, and planning actions.

Abstract: A method is provided of operating a self-service check depositing terminal. The method comprises the steps of receiving a user identification (ID) card from a depositor at the self-service check depositing terminal, reading ID data from the user ID card, sending the ID data to a consolidation server of a first financial institution to allow the first financial institution to process the ID data, and receiving from the first financial institution a first message containing a first Uniform Resource Locator (URL) which (i) is associated with a consolidation server of a second financial institution which is different from the first financial institution and (ii) is based upon the ID data which has been processed at the first financial institution.